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OnePlus 2 not syncing with Fitbit versa

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‎12-04-2018 06:44 - last edited on ‎12-05-2018 10:44 by Fitbit Moderator

‎12-04-2018 06:44 - last edited on ‎12-05-2018 10:44 by Fitbit Moderator

Recently bought a Fitbit versa. Unable to connect with my phone Oneplus 2...

Any idea why? Anyone?

Thanks

 

 

Moderator edit: updated subject for clarity

Best Answer
5 REPLIES 5

‎12-05-2018 11:27

‎12-05-2018 11:27

@Carpediem1965 Welcome! It's great to see you around! Sorry to hear that your Versa isn't syncing with your phone. Your phone doesn't show as compatible but that doesn’t mean it won’t work it just means that it hasn’t been tested by our team. You can try going to your phone's bluetooth settings and remove all devices listed there. Restart your phone and restart your device. After this try syncing them. Also, if you are using an Android device, check that your app has the necessary permissions (settings > apps > Fitbit > permissions) and make sure bluetooth and location services (GPS) are on.

 

Let me know how it goes!

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

Best Answer
0 Votes

‎12-05-2018 12:26

‎12-05-2018 12:26

I am having the same problem Versa .

Best Answer

‎12-06-2018 10:44

In response to AlvaroFitbit

‎12-06-2018 10:44

Hello,

Thank you for your reply. However, I did all that and it doesn,t work.

Apparently, only the OnePlus One is compatible with the Fitbit Versa Smartwatch...

Carpediem

@AlvaroFitbit wrote:

@Carpediem1965 Welcome! It's great to see you around! Sorry to hear that your Versa isn't syncing with your phone. Your phone doesn't show as compatible but that doesn’t mean it won’t work it just means that it hasn’t been tested by our team. You can try going to your phone's bluetooth settings and remove all devices listed there. Restart your phone and restart your device. After this try syncing them. Also, if you are using an Android device, check that your app has the necessary permissions (settings > apps > Fitbit > permissions) and make sure bluetooth and location services (GPS) are on.

 

Let me know how it goes!

 

Best Answer
0 Votes

‎12-12-2018 01:50

‎12-12-2018 01:50

Tried about everything... Doesn't work with the OnePlus2...

 

Carpediem

 

 

Best Answer
0 Votes

‎09-14-2019 23:45

‎09-14-2019 23:45

My fitbit does not show the clock and other app sign in the screen..how to open the watch? 

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0 Votes