Only sync's when I turn my phone off and on

[embutterfly75]

I've been having trouble with my fitbit flex syncing with my phone for months now.  I've tried every step in this forum and nothing fixes the problem. I've reset the fitbit, synced it with the computer, deleted the app, my location services are on, etc... Only way it will sync is if I restart my phone. I have a galaxy s6.

Has anyone else had this issue and resolved it. I'm so frustrated.

[Kgappa87]

I'm having the same issue and no luck either.

[MeylinP]

It's nice to see new faces around @embutterfly75 @Kgappa87! Welcome to our Community!  please review our troubleshooting article here. Also, please note that if you recently upgraded to OS 6.0 (Marshmallow) you must have location services turned on to sync your tracker. With this latest update, Google changed the permissions for Bluetooth syncing, requiring the use of location services. For more information about the latest Google permission requirements, see Google’s Android 6.0 Changes document. 

Hope this helps, let me know how it goes! 

[embutterfly75]

I've tried all the trouble shooting options, my location services are on and the only way it will sync is by turning my phone off and on. The google android document you linked to is so confusing I don't know how that is suppose to help.

[MeylinP]

Hey there @embutterfly75 thanks for the update! Mmm this is weird my friend...I'd suggest you contact our Customer Support team and let them know the steps you tried so they can provide you with a good solution for this.

Hope this helps, have a nice day!