help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Pairing

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎07-28-2016 20:29

‎07-28-2016 20:29

My fitbit alta wouldn't sync with my Samsung s7, so I tried to restart it and re-add it to my mobile app but it keeps popping up the error message of try restarting bluetooth. I've restarted my phone, bluetooth, the app, the fitbit and can't seem to find anything that will pair my phone and fitbit!
Best Answer
0 Votes
1 REPLY 1

‎07-29-2016 05:58

‎07-29-2016 05:58

A warm welcome to the Community @Kkeeler13. Thanks for troubleshooting this by yourself. The reason why your tracker is not connecting with your phone, is because Samsung Galaxy S7 is not a compatible device yet. I recommend checking our list of compatible mobile devices and follow the setup procedure from a computer.

 

See you around! Woman Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

Best Answer
0 Votes