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Past workout data changed incorrectly after last versa 2 update

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Hello, Here is my issue

 

My phone is a Google Pixel 4 and I am running the latest version of the app, synced with a Versa 2.

  • I did a workout, everything recorded fine, my heart rate and such recorded perfectly (It showed 60% cardio, etc etc) 
  • Next, the app told me there was an update for my Versa 2
  • I updated the Versa 2, which added the Zone Minutes tab to my app and the associated features
  • Now my workout data is showing incorrectly (100% below zones)
  • I want to clarify, my heart rate very obviously reached cardio and fat burn stages EVEN WITH the newly adjusted heart rate zones, so it shouldn't be showing me 100% below zones
  • I understand it won't show exactly the same as before, but it SHOULD be showing SOMETHING
  • Am I missing something here?
  • I actually took a screenshot to show someone my workout BEFORE THE UPDATE so I can show everyone what it looked like before+after

Before the update it looked like this: 

Before Update

NOW it looks like this: 

After Update

 

Here are my heart rate zones:

 

Heart rate zones

So if I'm not mistaken, the bars on the workout should be reflecting those zones, correct? As my average is in the cardio range, and was for a good few minutes. 

 

This is the same on the dashboard as well in chrome, but I discovered this in the android app so I will post it here.

 

  • I have tried restarting my app
  • I have tried logging out and logging back in
  • I have tried force quitting the app
  • I have tried restarting my phone

Please let me know if this is just an oversight on my part and I'm not understanding, or if this is a bug! I've been searching for answers on the forums for the last hour and no one else seems to have this issue. 

 

Thank you! 

Best Answer
2 REPLIES 2

I had the same problem, the graph looks like a totally different person or my heartbeat suddenly changed completely for the same activities I have been doing for two years.

Best Answer

I have exactly the same issue. Have Fitbit responded to you?

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