Persistent notification: "Fitbit lost access"

[AlessFitbit]

Hi everyone - Thanks for your reports on this persistent notification in the Android app "Fitbit lost access to status bar notifications." 

This has been escalated to the Android team. If a fix is included in the next version 2.69, I'll make sure to announce that here.

If you haven't yet, please try a restart on your Android device. This should help and prevent the notification from showing up again. Thanks for your help and cooperation!

[Chris573]

I uninstalled the fitbit app then installed the latest version from the
apps store. It seems to be working.

[JackCrez]

Afraid restarting the Android does not resolve this at all. Same message appears almost immediately, very annoying. There are so many issues nowadays it's all very frustrating 😩

[degan2011]

My problem is I don't want fitbit having all of that access. if I have to give them access to control and read content on my phone, delete messages, etc. then I will just find a new device. they don't need that much access to track my steps. That is invasive to say the least.

[juliaghouliarn]

Thanks! I was wondering if that would work. I'll give it a shot 👍

[JackCrez]

I agree, I won't allow access. I find the Fitbit app poor on the Android anyway so uninstalling the app is probably the way to go...

[JackCrez]

Uninstalled fitbit app, reinstalled, same notification problem. Completely unacceptable for Fitbit to want access to that much info. It's a BIG NO from me. I don't think I've ever bought an electronic product before that is much worse to use than when first purchased. I really expected better support and service 😩

[degan2011]

I did the uninstall reinstall too. Finally turned off notifications for now. Hopefully they fix it soon. 

[Bass1221]

Still no update?! Why is this taking so long? Please fix.

[Lilbiddy]

Having disabled notifications by first having to enable something I didn't want to start with I later noticed that when I had to restart my phone to get it to synch at a later date the sneaky little (insert own favorite swear word) had enabled itself again.  Fibbit I am getting so sick of your couldn't give a monkeys attitude to your customers, things just seem to get worse with every update. 

At present I am sure that when my current tracker gives up the ghost I won't be buying anything of yours to replace it.

[juliaghouliarn]

My uninstall fixed the issue for about 12 hours. I was hopeful until I saw
the lost access message again.

Hope your fix is permanent!

[juliaghouliarn]

Yes! Agree. Definitely not good for the brand. And, is it standard to
request permission to make and manage phone calls? This seems new. I
DENIED.

[Chris573]

After un-installing app then installing new version from app store no more no access notices.

[Ethicalangel]

I have restarted my device multiple times and it has had no effect. The device is no longer recording accurately either steps or heart rate

[SunsetRunner]

I have this messsage showing even tho I have restarted my phone to sort the syncing issue out - what is the meaning of the statement  'fitbit has lost access to the notifications panel and  why goes it need it ???

[Bloomindesert]

I don't have a notification pop-up problem but I have a sync problem! For the past 2 days, my Fitbit Charge2 will not sync with my Samsung Galaxy S7 Android. What happened?

Janis

[Lilbiddy]

I don't think you are alone in this. My charge 2 is being a bit temperamental all of a sudden with synching and slow to catch up with data going in. I also have noticed confusion with dates especially as I have mine set to Sunday week start. In a couple of displays the Sunday data is under the week dates banner or dates are not tallying from one week group to the next. Weird.

[Lilbiddy]

Apologies if my last message repeats several times. I was getting a message saying it hadn't gone through as an error had occurred. So I kept trying. Sorry.

[Lilbiddy]

Just had a look on my Kindle which has version 2.63 on it. That is fine as it doesn't have the option to start the week on Sunday. The one on my phone is the problem.

[FocusedII]

Restarting does not prevent this from reoccurring.

[AlessFitbit · Accepted solution]

Hi, all! 

I have some great news. We started rolling out Fitbit for Android app version 2.69 yesterday, 4/2. This app version contains the fix for this issue. Please update the app once you see it available in the Google Play store. Let me know in this thread if after updating, the persistent notification has stopped. 

I'll be around waiting to hear from you. Let me know if you have questions!