help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Phone not found on blaze, just got new s8

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎07-20-2017 16:23

‎07-20-2017 16:23

Just got a new s8 and my blaze keeps saying phone not found, yet it syncs all my steps through out the day, anyone got ideas?? 

Best Answer
0 Votes
1 REPLY 1

‎07-23-2017 11:46

‎07-23-2017 11:46

Hello @Jimbo38! Thanks for joining the Fitbit Forums.

 

It is possible that it is being caused by some sort of communication error. I'd say that we try to restart your Blaze and then check if it syncs without showing any error message. To restart it, please follow these steps:

  1. Press and hold the Back and Select buttons (left and bottom right) until you see the Fitbit logo on the screen. This should take less than 10 seconds.
  2. Let go of the buttons.
  3. It should have restarted.

Please keep me posted on it and feel free to let me know if you have any questions.

Lanuza | Community Moderator

Remember to vote for posts that helped you out! Tired of the same workout music? Try a Podcast! 🙂
Best Answer
0 Votes