Pixel Watch 3 not syncing to Fitbit App

[Sbressler]

My Google Watch 3 stopped sync'ing to Pixel Fitbit App a week ago.  After following all instructions online (disconnect watch from app, delete and re install fitbit app, etc.) without success I contacted Google Support.  Google Support advised that the functionality is "currently unavailable".  Google Support further advised that there is no known time frame for the functionality to be restored and there was no action I can take to resolve.  Any ideas on next steps? 

Moderator edit: clarified subject.

[RiekoC]

Hello @Sbressler 

I've seen users report that they had to turn off both Bluetooth and WiFi, then turn them back on to get their devices to sync with the app. Doing this has worked for me when my Pixel Watch 3 has had syncing problems with the app.

If turning WiFi off, then on again wasn't successful in getting your watch to sync with the app, maybe try clearing the storage/data for the Fitbit app on your phone. Although I'm not sure that this will work, it might be worth a try.

[Sbressler]

Thanks so much for your recommendation. I tried those as well without
success. Another byproduct of this defect is that the watch is in
"sync mode" all the time draining the battery.

[RiekoC]

Hello @Sbressler 

Thanks for letting us know that you've already tried those troubleshooting steps without success.

By any chance, have you also tried doing a factory data reset on your Pixel Watch?

[Sbressler]

@RiekoC

Just to clarify the current status of this issue, performed another factory
reset on the phone with Google Tech Support on a call. That attempt
BRICKED the phone. Google is still acknowledging a known sync'ing issue
and has shipped a replacement phone.

[ManuFitbit]

Hi @Sbressler and good to see you participating in the community.

Thank you for letting us know the difficulty that you are experiencing with the device and the Fitbit app. 

I'm glad to know you managed to get in contact with Support and that you get a replacement. If you need further assistance regarding this matter, I'd suggest you keep in contact with Support as they already have your information recorded.

I'd like to invite you to visit our Health & Wellness board where you can share your experiences, meet people and create new topics.

Thanks for the help provided @RiekoC.

[RiekoC]

Hello @Sbressler 

I'm so sorry to see that doing a factory reset on your Pixel Watch bricked your phone. Hopefully, the replacement will resolve the issues you've been experiencing.

[kostarev_vadim]

So the problem is not solved? This is happening to me now. I have already tried all the steps, including resetting the watch and deleting all data. No results. When first connected to Fitbit it says syncing and then shows the watch status at 0% charge and no syncing at all 

[btanichev]

Yup. The same happened to me. My Pixel Watch 1 can't connect to the app; it's even showing that it has 0% charge; however, it's not true, and the watches are almost fully charged now. Despite this, the watch works perfectly, and every other functionality and sync is working perfectly. 

Also, I've already done two factory resets, re-installed the app, and followed the Wi-Fi/Bluetooth off-and-on procedure. Still, no luck.

[kostarev_vadim]

It seems like there is some common reason. I also tried to connect the watch to another phone of mine after resetting it and the problem is the same. And what is most interesting is that I provided a photo of the watch app and real photos clock where the battery charge is visible, and in support I feel like they're making fun of me, saying charge the device, but you can see that the Fitbit app shows 0% charge. 

[btanichev]

Please try to check this thread. That fix with a time zone on the watch and in the app helped me.

https://community.fitbit.com/t5/Android-App/Can-t-sync-Fitbit-to-the-phone/m-p/5716261/highlight/tru...

[kostarev_vadim]

 

 This is some kind of joke. How could they not test this? HOW HOW HOW? Pixel 8 pro(cannot select a city for the time zone, only a country) Pixel watch 3(you can only select a city for the time zone) and even with these settings it doesn't work. I checked on my old phone and there you can normally select a city for the time zone and everything worked.(although why should this be a problem at all in principle when the devices have the same region and time zone automatically) But I didn't buy everything from Pixel to go back to my old phone. In my family, my son and wife are on the Apple ecosystem and there have never been such jokes. And everything is more convenient. I will probably switch to Apple too. Even such a moment as the device charging widget. Why can't someone tell me why I can't see the charge on my Pixel buds pro 2 case when it's closed? Everything works fine with Apple.  

And this despite the fact that on Black Friday, the Pixel headphones cost $20 more than the Apple Pro 2. 

 Option when the case is closed and open

 It's all in the little things like that. But less so with how do I get synchronization between pixel watch 3 and pixel 8 pro in the fitbit app? This is nonsense, what is this time zone issue? And why is the time zone now selected by country for the Pixel phone? I've NEVER seen this EVER . And I've been using gadgets since MS DOS came out and I've never, EVER SEEN SOMETHING LIKE THIS!

 

[kostarev_vadim]

This is the end, I've been using Google devices since the Nexus 4 and I still had to look for a more loyal user, but this is the last straw for me if this doesn't resolve any more devices from Google 

[btanichev]

Okay. Good for you.

[Aikkio]

Try manually setting the time zone in the watch settings, in the phone settings + in the FitBit app the region Europe
I didn't have the same region in the app as my country is not in the list (like Finland), apparently it was causing the error.

Oh my god, I reset the settings three times, followed a bunch of other recommendations and killed an entire day and the solution was so trivial...

[kostarev_vadim]

 The thing is that on my phone the region is from the country and although it shows that the selected city is in fact set to just the general time zone For example, Eastern European +2. And on the clock you can only select a city and it is not clear how the time zone is processed there. On my old phone, I could select the time zone by city and everything, but on my current phone, as I wrote above, there is no synchronization. And in any case, this is a software problem on the watch, because for some time everything worked on automatic time zones

[Aikkio]

Try changing the region in the FitBit app on your phone. I mean, I had an incorrect region there, and after changing it to "Europe" everything was fixed, maybe it will help you too

 

[kostarev_vadim]

Still no result. Although it works with the old phone.