Problem with syncing

[ReganH09]

I have a verse 2 & I've recently got a Samsung Galaxy S10 phone. I previously had an Apple phone & had no problems. But since I've changed to my Samsung phone my Versa will not sync. I've tried removing the device & adding it again. My Versa works, like I'm getting all my notifications,  etc but my Versa just will not sync. 

[SteveH]

Do you still have your old phone? If so, make sure it doesn’t still have a connection to the tracker in its bluetooth settings as this could be blocking connection to your new phone.

[ReganH09]

Thank u for your quick response. I had figured it out that that was the problem! 😊

[dfentzlaff]

I was having sync problems after the 4/24 update. My Fitbit One was working fine before t hu at. After a couple of fruitless days, I shut off and turned on the Bluetooth on my phone, and instantly it synced. May not work for you,  but worth a try if you haven't. I have a Samsung S8.