Problem with updating

[Rolix]

I am prompted to update my Charge 2 but fail to do so. I keep receiving an error message : Fitbit Bluetooth service is busy, please try later.

Anyone encounters the same issue and how to resolve it?

[SolangeE]

 Hello there, @Rolix! It is nice to see you around. Are you still experiencing this issue? What do you see on the display? 

If your tracker is stuck while updating, please finish the process using a different device or computer than the one you are using, if that doesn't work, you can try to restart it a few times in a row. 

To restart it follow these instructions:

1. Plug the charging cable into the USB port on your computer or any UL-certified USB wall charger.
2. Clip the other end of the charging cable to the port on the back of the tracker. The pins on the charging cable must lock securely with the port.
3. Make sure the button on your tracker is aligned with the button opening on the charging cable. You’ll know the connection is secure when the tracker vibrates and you see a battery icon on your tracker’s display. Your Charge 2 will begin charging.
4. Press and hold the button on your tracker for four seconds. When you see the Fitbit logo and the tracker vibrates, this means the tracker has restarted.
5. Unplug your tracker from the charging cable.

Let me know how it goes! 

[Rolix]

i still receive the following message on my phone app for the second day:

"Fitbit Bluetooth service is busy, please try later."

Will try your method tomorrow and let you know the outcome.

Many thanks.

[Rolix]

Followed your steps and tried to update the tracker but same problem and same error message.

Can I update with the dashboard in my computer instead of with the tracker?

Thanks for your help.

[SolangeE · Accepted solution]

Hello, @Rolix! Thanks for the updates! Yes, you can try to update with the computer by following these instructions:

1. If your tracker came with a wireless sync dongle, make sure its plugged into a USB port on your computer. 
2. Unless you installed Fitbit Connect for the first time recently, verify that you're using the latest version:
   1. Click the Fitbit Connect icon located near the date and time on your computer.
      

      If you cannot find the icon, you may need to reinstall Fitbit Connect fromhttp://www.fitbit.com/setup.

   2. Click Open Main Menu...
   3. Click Troubleshooting.
   4. Below the Fitbit Connect number, click Check for updates.
3. Go back to the main menu and click Check for device update.
4. When prompted, log in to your Fitbit account. Fitbit Connect will sync your tracker and then look for a firmware update. If an update is found, Fitbit Connect will display a progress bar until the update finishes. If your tracker has a screen, you'll also see a progress bar there.
5. Keep your tracker close to the computer during the update, which may take several minutes. When the update is done you'll see a confirmation message and your tracker will restart. You're all set.
6. If the update fails to complete, try again. If it fails a second time, see Why can't I update my tracker?

If this doesn't work, please get in contact with our Customer Support team, they will be able to further assist you. 

Keep me posted! 😉

[Rolix]

Dear Moderator,

Thanks for your detailed instructions, I have just updated to the latest firmware.

Best regards,

[SolangeE]

Hey, @Rolix! I'm glad that you are back on track!

I hope to see you around here a little more. Make sure to check out our cool Discussion boards and share your experiences!

I'll be around.