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RESOLVED: App 2.76.1: steps/calories revert to zero, no live HR

ANSWERED
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‎08-09-2018 19:32 - last edited on ‎08-24-2018 11:38 by Moderator Alum

‎08-09-2018 19:32 - last edited on ‎08-24-2018 11:38 by Moderator Alum

Fitbit Update 08/24/2018: As we've received multiple confirmations of this issue being resolved with the update to the Fitbit app, version 2.77, I will be closing this thread.

 

If you come across this issue in a future instance, please create a new topic on the forum and reference this one as the issue. Thanks for your patience as we worked to get you all back on track.

Fitbit Update: 8/23/18

 

Hey, everyone! 

 

Thanks so much for your patience. We really appreciate your cooperation while we released the Fitbit for Android app version 2.77. It has been fully released to everyone, so please go to the Google Play Store and download it as soon as you can! 

 

Many of you that already updated have confirmed you see your real-time heart rate back in the Fitbit app and that your steps/calories are updating. I will leave this thread open in case anyone has any issues, but I hope you are all set after updating. Thanks for all your help! 

Fitbit Update: 8/21/18

 

Hi, Everybody!

 

Today, we started releasing the Fitbit for Android app version 2.77. Please check the Google Play store on your phone to see if the update is available to you. We roll out Android updates progressively, so if you don't see it available to you right now it will be there soon. 

Fitbit Update 8/16/18: 

Hi everyone - The fix for this issue will be out in our next app release which you can expect within the next 2 weeks.

 

We will provide an update in this thread once it has been released. Thanks again for all your patience and cooperation. 

Fitbit Update 8/13/18:

We’re aware of the issue and are working to identify a resolution as quickly as possible. We're sorry for any inconvenience this has caused. 

 

In the meantime, please continue to view your current stats on the Fitbit web dashboard by logging into your account at fitbit.com. Thanks for your understanding. 

Fitbit Update 8/11/18: Hey, everyone! Thanks for confirming that you are still experiencing this issue even now with the Fitbit app 2.76.1. Rest assured, we have escalated this issue to our team for investigation. 

 

I'll make sure to provide updates in this thread so please stay tuned. Thanks for your help and cooperation! 

Fitbit Update 8/9/18: Hi everyone. Thanks for taking the time to report this issue here on the Android forum. I've passed your reports along to our engineering team so they can begin investigating. From what I've gathered, this issue is app specific and not affecting the Fitbit web dashboard (which is correctly showing all activity data as expected). To keep thing organized, I've merged several threads to this one. 

 

I appreciate your patience and am sorry for any inconvenience this has caused. In the meantime, I welcome you to continue sharing your experiences here. In the meantime, you can view your current stats on the Fitbit web dashboard by logging into your account at fitbit.com. 

 

When I hear something new, I'll be sure to update the thread with the latest info. Robot Happy

Best Answer
1,505 REPLIES 1,505

‎08-10-2018 02:50

In response to Charl_Roberts

‎08-10-2018 02:50

Im the same since the update the other day,have a 0 for steps and calories till midnight then shows if scroll back to day before,have reinstalled,rebooted versa and thrown a tantrum and still no joy

Best Answer
0 Votes

‎08-10-2018 03:25

In response to MisterShark

‎08-10-2018 03:25

@MisterShark wrote:

I'm seeing the same behavior as I mentioned in this discussion thread

 

Question for you meresydotes: is your phone a Google Pixel (any model)?

It seems that the new version of Android 'Pie' aka Android 9 is not playing nice with the fitbit app for Android (yes, the newest version of the fitbit for Android app).

 

I have a new pixel I'm getting ready to set up.....but I've been waiting to see when (or if) fitbit can produce an app that actually works correctly again without all the major issues they've been having..... like costing people large amounts of money for huge data consumption..... major battery drain on phones....basically things that are completely unacceptable to me.

 

So I've been using my current phone running version 2.63 of the Fitbit app (and working flawlessly), and think I'm going to set up the new pixel but not install any fitbit app on it, and just use the old phone to sync my surge to on my home wifi, I only sync once a day manually at night, and I don't use any notifications and have everything shut off so my surge only syncs manually. 

 

The only drawback is I wanted to factory reset my old phone (it's developed a few glitches) and keep using it occasionally, but if I do that I'll lose my current app version and be in the s**t stew with everyone else 😞 

 

I don't want to download my current app version off an app mirror site, I know very well how they work, I wouldn't install an app off a mirror site on to any device that has sensitive information on it....and of course fitbit doesn't offer any app downloads except the latest mess. Bad Move fitbit. See what positions you put people in wanting to use your devices? How long do you think folks will stick with you? You guys REALLY NEED TO LEARN HOW TO MAKE A WORKING APP!!!!!!!! And offer older apps to download when your new apps fall on their face, so people don't have to take their chances with app mirror sites.......it's ridiculous!!!!!!!

 

I'm about done with this whole goat-rope.....

Best Answer

‎08-10-2018 03:43

In response to shannon673

‎08-10-2018 03:43

I have an ionic and I am having the same issue on my android app. No heart rate showing in app

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0 Votes

‎08-10-2018 03:51 - last edited on ‎08-10-2018 07:23 by Fitbit Moderator

‎08-10-2018 03:51 - last edited on ‎08-10-2018 07:23 by Fitbit Moderator

Instant heart rate not showing after yesterday "bugfix" update.

help?

 

 

Moderator edit: updated subject for clarity

Best Answer

‎08-10-2018 04:02

In response to Shepden

‎08-10-2018 04:02

Heart rate not showing in the app after the update. Is this one of the "bug fixes" ?

Best Answer

‎08-10-2018 04:09

In response to meresydotes

‎08-10-2018 04:09

Mine too 

What has happened to it??

Best Answer

‎08-10-2018 04:10

In response to Ingineru

‎08-10-2018 04:10

Update : reverted to 2.75, everything is fine. Good time to disable the auto-update, it seems that fitbit is not testing the updates prior releasing them.

Best Answer

‎08-10-2018 04:14

In response to Ingineru

‎08-10-2018 04:14

Hi is this sorted now?
As it is still showing 0 for steps
Best Answer

‎08-10-2018 04:48

In response to cathmul

‎08-10-2018 04:48

@cathmul wrote:
Hi is this sorted now?
As it is still showing 0 for steps

No but a workaround is to downgrad to the previous version if you are comfortable with installing apks outside of the Play store. 

Community Council Member

Nathan | UK

Looking to get more sleep? Join the conversation on the Sleep better forum.

Best Answer

‎08-10-2018 05:09 - last edited on ‎08-12-2018 04:04 by Moderator Alum

‎08-10-2018 05:09 - last edited on ‎08-12-2018 04:04 by Moderator Alum

Hello!

 

When I look at the dashboard on my phone on the main screen the steps are showing zero. When I click on the steps, the next screen shows zero for today.  But, then if I click today, it has the actual amount of steps.  

Any help on why it's not showing on the first 2 screens? I did delete and re-install the app on my phone. It corrected it yesterday when it first happened.  And now today I'm back in the same situation.  

 

Thanks!

 

 

Moderator edit: subject for clarity

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0 Votes

‎08-10-2018 05:35

In response to Ingineru

‎08-10-2018 05:35

Having exact same issue... following.

Best Answer

‎08-10-2018 05:48

In response to N8teGee

‎08-10-2018 05:48

It's not a terrible problem - mostly just a display issue. What does seem to be a problem is that it's suddenly interfering with other bluetooth connections. I have a cordless phone that links to my cell. I've NEVER had connection problems with it. The last couple of days, whenever I leave my house, it doesn't reconnect automatically when I come back.

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0 Votes

‎08-10-2018 05:55

‎08-10-2018 05:55

Since the fit it app was updated yesterday my steps won't sync to the app on my phone and my exercise won't register. I've uninstall Ed and reinstalled with no success. Any ideas to resolve this would be great. Thanks 

Best Answer

‎08-10-2018 05:57

In response to Charl_Roberts

‎08-10-2018 05:57

I have been having this issues as well. I've uninstalled and reinstalled and restarted and all that. I really dont want to factory reset unless I have to. 😕 this was last nights and its still doing it todayScreenshot_20180809-225833_Fitbit.jpg

 

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0 Votes

‎08-10-2018 06:03

In response to Snwngel1981

‎08-10-2018 06:03

Id not do a reset love as its obviously fitbit error that will need another update from them to fix,too many suffering same.problem in last few days so they need to get tec guys and gals on this please 

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0 Votes

‎08-10-2018 06:04

In response to N8teGee

‎08-10-2018 06:04

I also have Google FI, but not a pixel, it's a Moto X4. 

 

Issue persists, will try to find v 2.75 - can I get that from Fitbit directly? 

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0 Votes

‎08-10-2018 06:05

In response to Lylee72

‎08-10-2018 06:05

I  am also experiencing a lack a step tracking and calories are now 0 as well. Mine is still tracking miles and as of last night exercise minutes(tho I've spent the last half-hour working to get my Flex2 tracking again and not at the gym where I normally am) too.

I have rest my Flex2 three times, restarted my phone, and verified that the app updated last night. 

Best Answer
0 Votes

‎08-10-2018 06:13

‎08-10-2018 06:13

I'm having this problem with my ionic all day sync is on but still heart rate won't show in real time on the app. Everything else syncs fine I have done factory reset  I have switched Bluetooth on and off and I am completely fed up, this is already a replacement as my first ionic wasn't counting steps accurately. Seems I've wasted alot of money!! 

Best Answer

‎08-10-2018 06:22

In response to melissalaninfa

‎08-10-2018 06:22

I am having the exact same problem and I am 100% sure that it started immediately after the most recent update. I ran the update first thing this morning and it has been happening exactly since that point:

the steps are not showing on the phone app real time, only when I manually synch. Each subsequent sync shows the steps going back to zero temporarily and then shows the step count at the point of syncing but does not show subsequent steps real time. I made sure that my settings hadn't been reverted by the update ("AllDay Sync-on, Always Connected -on, keep-alive widget-on), but still having the same problem, even after rebooting my phone.

Best Answer

‎08-10-2018 06:24 - edited ‎08-10-2018 06:33

In response to FerdinandFitbit

‎08-10-2018 06:24 - edited ‎08-10-2018 06:33

@FerdinandFitbitI am having the exact same problem as @melissalaninfa, and I am 100% sure that it started immediately after the most recent update. I ran the update first thing this morning and it has been happening exactly since that point:

the steps are not showing on the phone app real time, only when I manually sync. Each subsequent sync shows the steps going back to zero temporarily and then shows the step count at the point of syncing but does not show subsequent steps real time. I made sure that my settings hadn't been reverted by the update ("AllDay Sync-on, Always Connected -on, keep-alive widget-on), but still having the same problem, even after rebooting my phone and restarting my alta.

 
Best Answer