RESOLVED: App 2.76.1: steps/calories revert to zero, no live HR

[CarlosCFitbit]

Fitbit Update 08/24/2018: As we've received multiple confirmations of this issue being resolved with the update to the Fitbit app, version 2.77, I will be closing this thread.

If you come across this issue in a future instance, please create a new topic on the forum and reference this one as the issue. Thanks for your patience as we worked to get you all back on track.

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Fitbit Update: 8/23/18

Hey, everyone! 

Thanks so much for your patience. We really appreciate your cooperation while we released the Fitbit for Android app version 2.77. It has been fully released to everyone, so please go to the Google Play Store and download it as soon as you can! 

Many of you that already updated have confirmed you see your real-time heart rate back in the Fitbit app and that your steps/calories are updating. I will leave this thread open in case anyone has any issues, but I hope you are all set after updating. Thanks for all your help! 

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Fitbit Update: 8/21/18

Hi, Everybody!

Today, we started releasing the Fitbit for Android app version 2.77. Please check the Google Play store on your phone to see if the update is available to you. We roll out Android updates progressively, so if you don't see it available to you right now it will be there soon. 

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Fitbit Update 8/16/18: 

Hi everyone - The fix for this issue will be out in our next app release which you can expect within the next 2 weeks.

We will provide an update in this thread once it has been released. Thanks again for all your patience and cooperation. 

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Fitbit Update 8/13/18:

We’re aware of the issue and are working to identify a resolution as quickly as possible. We're sorry for any inconvenience this has caused. 

In the meantime, please continue to view your current stats on the Fitbit web dashboard by logging into your account at fitbit.com. Thanks for your understanding. 

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Fitbit Update 8/11/18: Hey, everyone! Thanks for confirming that you are still experiencing this issue even now with the Fitbit app 2.76.1. Rest assured, we have escalated this issue to our team for investigation. 

I'll make sure to provide updates in this thread so please stay tuned. Thanks for your help and cooperation! 

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Fitbit Update 8/9/18: Hi everyone. Thanks for taking the time to report this issue here on the Android forum. I've passed your reports along to our engineering team so they can begin investigating. From what I've gathered, this issue is app specific and not affecting the Fitbit web dashboard (which is correctly showing all activity data as expected). To keep thing organized, I've merged several threads to this one. 

I appreciate your patience and am sorry for any inconvenience this has caused. In the meantime, I welcome you to continue sharing your experiences here. In the meantime, you can view your current stats on the Fitbit web dashboard by logging into your account at fitbit.com. 

When I hear something new, I'll be sure to update the thread with the latest info.

[khalilruknoddin]

Have same issue. Following.

[Ken3]

I just re - installed version 2.68 and everything is working again. The problem is definitely the new update. If you really need to,  search for the older version on the internet and downgrade as necessary.

[SunsetRunner]

I also have the difficulty. And I have followed the canned message directions, community directions, forum directions, and online search directions. Not syncing unless connected to my computer via the charging cord. The moment I take it off the cord and put it on my wrist, the charging stops. I've had every type of fitbit and every one has failed! Why did I spend 300 dollars on the Ionic?  Ugh.  That much money on something that worked just for a while? 

Please give actual help, Fitbit.

[SunsetRunner]

I've uninstalled an reinstalled my app for my Android phone, 1st sync works great go to sync again steps shows 0 but everything else is there why?

Moderator edit: subject for clarity

[KAF454]

After the update to ver 2.76.1 my dashboard syncs every time I maximize it (after switching out to another app such as Facebook or Sirius) and my real-time heartrate has stopped registering on my phone app even though it is working properly on my tracker. I use the Fitbit app’s HR display while on the treadmill.

[carolcooper]

Having the same problem waiting for a response from Fitbit. 

[RickFit67]

I used the UptoDown site with no problem. Just searched for Fitbit 2.68 as Riverbear suggested.

My Samsung saved it in my downloads. Uninstalled the new app and installed the old app, all better now!

[Snwngel1981]

Yeah. Mine still isn't working. 

[mandymitchell61]

Had email to say engineers are working on this problem 😞

[LeahI]

Mine is going the same.  Steps say 0 till the next day then it shows the steps for the last day and the new one says 0.  My Widget shows the steps but when I click it to open the app it says 0.  

[LeahI]

[LeahI]

 My Fitbit shows my steps.  By widget on my Samsung S8 Active shows my steps.  When I open the Fitbit app, it sometimes shows my steps but when it syncs it goes to 0 and stays at 0.  The next day, on my list of steps per day it shows yesterday's steps but shows 0 for the current day.  The current day is always 0.  It's very discouraging.  Please help!!!!!!

I turned off my bluetooth and location, force stopped the app, restarted my phone.  Then uninstalled the app and had the bluetooth and location off, and turned my phone off over night.  Turned it all on the reinstalled the app.  Same problem.  

[Messedup]

 My results of my steps aren't coming to phone   When I sync it goes to the challenges but don't show on the page. 

[Gilmar]

Mine started doing the same thing today. Steps and calories show 0 on my notebook but update on my phone. I hope fitbit fixes this bug sokn.

[ljea]

Update to 2.76.1 doesn't seem to have done anything at all. Whenever I switch to the app on my phone steps and calories drop to zero and then eventually update to a new value but everything then freezes at those values. I use the continuously updating figures regularly and having to force an update is not a substitute. When they make such a bad job can't they help us to reinstall the previous version whilst they solve the problem? 

[SallyMac2001]

O.k..  If I hear anything I will let you know Sent from Yahoo Mail on Android

[carolcooper]

Will post reply from fitbit when I hear anything 

[Greyone]

Sync phone app with fitbit ok and bpm etc shows new values except for step count that shows zero, actual step count as recorded on fitbit over 10,000. Log onto Dashboard on fitbit.com and step count shows correctly.

[MrsMargie]

I have a Fitbit Blaze. Same problem here. Did an update yesterday and now my fitbit app on Samsung Galaxy Note 8 shows 0 steps since yesterday. Log in online from computer and tablet and all data shows up there, but not on mobile app.

I have deleted the app, restarted my phone, re-installed the app, signed in and it shows the steps, but then I go out of the app and come back and it goes back to 0. I too have sent an email to Fitbit, but no response as of yet.

[Charl_Roberts]

I'm on Samsung galaxy S8, thought it had resolved as could see steps earlier , but has reverted to 0 steps,  yesterday's steps however are now displayed on app.