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RESOLVED: App 2.76.1: steps/calories revert to zero, no live HR

ANSWERED
Replies are disabled for this topic. Start a new one or visit our Help Center.

‎08-09-2018 19:32 - last edited on ‎08-24-2018 11:38 by Moderator Alum

‎08-09-2018 19:32 - last edited on ‎08-24-2018 11:38 by Moderator Alum

Fitbit Update 08/24/2018: As we've received multiple confirmations of this issue being resolved with the update to the Fitbit app, version 2.77, I will be closing this thread.

 

If you come across this issue in a future instance, please create a new topic on the forum and reference this one as the issue. Thanks for your patience as we worked to get you all back on track.

Fitbit Update: 8/23/18

 

Hey, everyone! 

 

Thanks so much for your patience. We really appreciate your cooperation while we released the Fitbit for Android app version 2.77. It has been fully released to everyone, so please go to the Google Play Store and download it as soon as you can! 

 

Many of you that already updated have confirmed you see your real-time heart rate back in the Fitbit app and that your steps/calories are updating. I will leave this thread open in case anyone has any issues, but I hope you are all set after updating. Thanks for all your help! 

Fitbit Update: 8/21/18

 

Hi, Everybody!

 

Today, we started releasing the Fitbit for Android app version 2.77. Please check the Google Play store on your phone to see if the update is available to you. We roll out Android updates progressively, so if you don't see it available to you right now it will be there soon. 

Fitbit Update 8/16/18: 

Hi everyone - The fix for this issue will be out in our next app release which you can expect within the next 2 weeks.

 

We will provide an update in this thread once it has been released. Thanks again for all your patience and cooperation. 

Fitbit Update 8/13/18:

We’re aware of the issue and are working to identify a resolution as quickly as possible. We're sorry for any inconvenience this has caused. 

 

In the meantime, please continue to view your current stats on the Fitbit web dashboard by logging into your account at fitbit.com. Thanks for your understanding. 

Fitbit Update 8/11/18: Hey, everyone! Thanks for confirming that you are still experiencing this issue even now with the Fitbit app 2.76.1. Rest assured, we have escalated this issue to our team for investigation. 

 

I'll make sure to provide updates in this thread so please stay tuned. Thanks for your help and cooperation! 

Fitbit Update 8/9/18: Hi everyone. Thanks for taking the time to report this issue here on the Android forum. I've passed your reports along to our engineering team so they can begin investigating. From what I've gathered, this issue is app specific and not affecting the Fitbit web dashboard (which is correctly showing all activity data as expected). To keep thing organized, I've merged several threads to this one. 

 

I appreciate your patience and am sorry for any inconvenience this has caused. In the meantime, I welcome you to continue sharing your experiences here. In the meantime, you can view your current stats on the Fitbit web dashboard by logging into your account at fitbit.com. 

 

When I hear something new, I'll be sure to update the thread with the latest info. Robot Happy

Best Answer
1,505 REPLIES 1,505

‎08-13-2018 09:43

‎08-13-2018 09:43

Same problem so will wait for fix...all else seems to be working

Best Answer

‎08-13-2018 09:46

In response to SteveH

‎08-13-2018 09:46

Any idea as to how long it'll take to get sorted, I am finding it very frustrating - I didn't have any problems when I used my device with an Apple iPhone, shame I disliked the phone so much 🙄

Best Answer
0 Votes

‎08-13-2018 09:48

In response to SteveH

‎08-13-2018 09:48

Any idea how long it will take to sort this issue out. I am finding it very frustrating 

Best Answer
0 Votes

‎08-13-2018 09:50

In response to Amanda70

‎08-13-2018 09:50

If / when fitbit know timescales they'll update the main thread linked earlier

Best Answer

‎08-13-2018 09:59

In response to Mel_38

‎08-13-2018 09:59

Hi, very annoying. Do you think it's due to an upgrade?

Best Answer

‎08-13-2018 10:01 - edited ‎08-15-2018 08:05

‎08-13-2018 10:01 - edited ‎08-15-2018 08:05

My Alta HR has stopped showing current info...Heart rate, steps. I can sync and it will show latest steps but no heart rate other than resting and will not track my steps as it did for months...🤔

Best Answer

‎08-13-2018 10:04

In response to Stella46

‎08-13-2018 10:04

Hi

I'm having similar issues with my s8. It says it's synced but nothing on the dashboard changes. I've had to unpair the ionic and pair again for it to register. But I don't really fancy doing that every time I want to sync 

Best Answer
0 Votes

‎08-13-2018 10:08

In response to FerdinandFitbit

‎08-13-2018 10:08

I am using the Android app.  (To answer Ferdinand's question)

Best Answer

‎08-13-2018 10:11

‎08-13-2018 10:11

My Note 4 is syncing with my Charge HR, but is not showing my steps or heart rate continuously.  What's wrong?

Best Answer
0 Votes

‎08-13-2018 10:12

In response to Pamela19801

‎08-13-2018 10:12

Same.  It is not on the dashboard, but is in the daily "today" when I click on that.  I have uninstalled, and reinstalled 10 times thinking it was my phone... Glad to see I am not alone.  Hope it is fixed soon.

Best Answer

‎08-13-2018 10:34

In response to MamaMorgFit

‎08-13-2018 10:34

@MamaMorgFit Try restartingnthe Alta HR several times. Let us know if that fixes it.

Restart your tracker

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

Best Answer

‎08-13-2018 10:43

In response to Plumpud

‎08-13-2018 10:43

I noticed today my steps and recent exercise isn't updating. I had issues with the steps updating a few weeks ago. That has since been resolved, but it's now doing it again. I have a Charge 2, samsung phone. 

Best Answer

‎08-13-2018 10:44

In response to LSecreve

‎08-13-2018 10:44

I have the same issue with the steps not showing up.  Also Activity minutes do not always show up on dashboard even when I know I have be continuously active for 15+ minutes.

Best Answer
0 Votes

‎08-13-2018 11:08

‎08-13-2018 11:08

It's 8/13...Any update on the App resetting the steps to 0 every time it's opened?

Best Answer

‎08-13-2018 11:11

In response to KaliDre

‎08-13-2018 11:11

See https://community.fitbit.com/t5/Android-App/Fitbit-App-version-2-76-steps-calories-reverting-to-zero... for latest info.

It is a know problem with the latest Android update.  Apparently it is still updating the Fitbit database as can be seen by looking at the fitbit.com dashboard, so at least the data is not getting lost.

Before posting, re-read to see if it would make sense to someone else not looking at your Fitbit or phone.

Best Answer

‎08-13-2018 11:39

‎08-13-2018 11:39

Yes I have also been having this issue for the last 2 days now. Please keep us posted on the fix for this. Yes I also have an android phone and its only happening on the app and not my dashboard online. 

Thanks 

 

Allisson 

Best Answer

‎08-13-2018 11:47

In response to RodEarly

‎08-13-2018 11:47

Delighted to hear it worked for you. As soon as it is fixed and all
gremlins dealt with i shall update... in the meantime this stops me
tearing my hair out. 😎

sent from my communication device
Best Answer

‎08-13-2018 12:03

In response to HAC1958

‎08-13-2018 12:03

Fitbits response to the thousands of customers effected by this is deafening in its silence

Best Answer

‎08-13-2018 12:05

‎08-13-2018 12:05

My app has started to do this in the last few days so it seems the latest update may have caused it

Best Answer
0 Votes

‎08-13-2018 12:21

In response to Jewel33

‎08-13-2018 12:21

One thing after another. We are all fed up with Fitbit bugs

Best Answer