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Reinstalled android Fitbit app but could not login using Google.

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‎10-11-2023 19:48

‎10-11-2023 19:48

Versa 3 quit syncing this afternoon with Google Pixel 7 Pro.  Went through all troubleshooting steps. Last step was Reinstalling Fitbit App but then couldn't login using Google-- kept getting "Something went wrong" error message and to "try again." Since I can't login to the Fitbit App, I can't pair Versa 3 with my Pixel 7 and access the Dashboard. I'm concerned about losing data, accuracy, and syncing. 

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‎10-12-2023 11:33

‎10-12-2023 11:33

Hello @Vsheri 

Unfortunately, there was a Fitbit system wide issue yesterday (11 Oct 2023) that impacted logging in and syncing. Thankfully, the issue was resolved several hours later. You should be able to login & sync now. 

FYI, your Fitbit device should maintain your data for 7 days. So, you shouldn't have lost any data due to yesterday's outage. 

Rieko | N California USA MBG PE

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‎10-12-2023 11:37

In response to RiekoC

‎10-12-2023 11:37

Thank you! Yes, I was able to reconnect everything ths morning! 🙂
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‎10-13-2023 13:43

In response to Vsheri

‎10-13-2023 13:43

Hi @Vsheri 

Thanks for confirming that you were able to reconnect after the outage was resolved. I take it that you were also able to recover all your data, too. 

Rieko | N California USA MBG PE

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‎10-13-2023 17:24

In response to RiekoC

‎10-13-2023 17:24

Yes, indeed! Just as you explained.
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