Restart is required to sync Fitbit One

[Vincenz0]

My Fitbit one is only syncing when I first start my phone (pixel 3) and immediately open the Fitbit app. It'll sync that time but then if I want to sync again I have to restart the phone. Have tried toggling Bluetooth on and off but that doesn't work.

Moderator edit: Subject for clarity 

[RicardoFitbit]

Hello @Vincenz0, it's nice to see you again participating here in the Community Forums, welcome back!

Thanks for bringing this to my attention, I appreciate your effort and time troubleshooting this situation prior to posting too. To better assist you with this, can you please let me know when was the first time you experienced this? Is your Google Pixel 3 running Android 10 and if so, this occurred after the update or before? If you haven't already done so, I recommend you to check how the syncing procedure works here and see if there's a missing requirement on your Android mobile device that's preventing the syncing procedure to be completed.

Also, you can move forward to the troubleshooting steps that are specified on: Why won't my Fitbit device sync? and let me know how it goes.  

Keep me posted and let me know if you have any additional questions.

[Vincenz0]

I'm on Android 9 and this has been happening for a few months now, but not sure exactly when. I will give the sync troubleshooter a try later. It is possible that I may need to unpair and repair my fitbit and see if that solves the problem.

[RicardoFitbit]

Your reply is appreciated @Vincenz0.

I'll be here waiting for the outcome after you try the troubleshooting steps that were shared on my previous post. If by any chance you continue experiencing such syncing difficulties, please try the following steps too:

1. Restart your Fitbit One.
2. Please on the phone, go to Settings > Bluetooth, and remove all the connections that exist with the device. (Forget device, ignore or unpair depending on the version of the operating system of the phone)
3. Turn off the Bluetooth and restart the phone. (Switch off and on again).
4. When the Google Pixel 3 is back on, turn the Bluetooth on again but do not attempt to connect to the Fitbit from here.
5. Go on the app and try setting up the One as a new device.

Looking forward to your reply if further assistance is required. 

[Vincenz0]

Seems to be syncing ok now after removing and re-adding the device, but this screen came up and it never completed. Now I am getting a notification in the phone's message bar at the top all of the time that takes me back to this part and it never seems to work...though the data from the fitbit is syncing to the phone just fine.

[RicardoFitbit]

Your reply is appreciated @Vincenz0, my apologies for the delay in responding your post.

I appreciate the information and the image that were shared in your post. Even though your One is syncing information, seems odd that you're getting such message. Can you please verify if the Fitbit app and the Android version of your mobile device are up to date? You can also try clearing up the cache and cookies from the Fitbit app too. 

I'll be around if you require further assistance. 

[Vincenz0]

Related to this issue, my Fitbit One battery is draining VERY quickly now (e.g. less than 1 day, when previously it used to last 7+ days). I will try to uninstall the app and install it again. Not sure what is going on but I think that that screenshot above is causing the battery to drain quickly.

[RicardoFitbit]

Thanks for your update @Vincenz0.

Because your Fitbit is in constant communication with the app due to the screenshot above, it may drain the battery of your device. Please try the troubleshooting steps that were previously posted and let me know the outcome, I'll be here if you require further assistance.

Keep me posted. 

[Vincenz0]

So, the Fitbit does seem to be syncing now, but I still am not to get it to connect per that screenshot above. I have uninstalled the app, reinstalled, restarted the phone and Fitbit, and it always hangs during the pairing process at that screenshot.

Any other solutions? At this point the fitbit is basically unusable given that the battery drains in less than a day.

How can I bypass that screenshot as it seems to be working fine even without that connection???

[RicardoFitbit]

I appreciate your reply @Vincenz0.

Seems odd that you're experiencing the same situation even after trying the troubleshooting steps that were shared on my previous post, certainly your Fitbit One isn't working the way it was designed. Let me share with you that our Customer Support team was contacted on your behalf to provide you with further assistance regarding the difficulties you're currently experiencing. That said, please keep an eye to your email inbox because they'll be in touch with you pretty soon. 

In the meantime they contact you, let me know if you have any additional questions.