help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Samsung A30 not Syncing

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎06-05-2019 16:58 - last edited on ‎06-06-2019 07:23 by Fitbit Moderator

‎06-05-2019 16:58 - last edited on ‎06-06-2019 07:23 by Fitbit Moderator

Hi, i have a new phone (Samsung A30) and by coincidence the update came a day later. It is having trouble syncing straight away (normally a few tries to get it to work) and it is not displying my real time heart rate when done. I have unpaired and paired via bluetooth to see if that would help but no. Any suggestions?

 

 

Moderator edit: Clarified subject

Best Answer
0 Votes
1 REPLY 1

‎06-06-2019 07:26

‎06-06-2019 07:26

Welcome to the Forums @Smadfam.

 

Thanks for sharing your experience on the matter and listing the steps that you have tried to get it to work.

 

In this case it could be happening because the Samsung A30 is not part of the supported devices list. This means that the app has not been fully optimized to work with that phone. 

 

As long as it fulfills the minimum requirements, Android 4.4 and Bluetooth 4.0, there is a possibility that it can work but we cannot guarantee it. Given that the connection is not stable then that is why the live HR is not showing on the app. Some users of unsupported devices have mentioned that following these steps helps with the syncing.

 

If none of the above works, you could try to use a computer or another mobile device to try and sync your Fitbit to your account. Click here to get instructions on how to sync with other devices.

 

Let me know if you have any further questions.

Lanuza | Community Moderator

Remember to vote for posts that helped you out! Tired of the same workout music? Try a Podcast! 🙂
Best Answer
0 Votes