Samsung A40 not syncing with Fitbit

[Jennifers68]

Fitbit app won't sync with phone

Moderator edit: updated subject for clarity

[SunsetRunner]

Hello and welcome to the Fitbit Community @Jennifers68 

I understand you’re having syncing issues. Unfortunately the Samsung A40 is not listed as a compatible device for the new Fitbit App. You can view the compatibility list hear: https://help.fitbit.com/articles/en_US/Help_article/2315 The Fitbit Team are continually adding more devices so hopefully they will add your Samsung A40 in the future. I have no timeframe as to when that will happen. 
I know this is not the answer you were hoping for but I hope this does indeed provide you with an answer as to why you are experiencing syncing issues. Please let me know if this does indeed answer your question. 

[AlvaroFitbit]

@Jennifers68 Welcome! It's great to see you around! 

Let me help you with your Fitbit not syncing with your phone. @SunsetRunner is right when saying that your phone isn't listed as a compatible device so we need to take this into consideration. Still this doesn’t mean it won’t work it just means that it hasn’t been tested by our team. You can try the following:

• Go to your phone's bluetooth settings and remove all devices listed there.
• Restart your phone and restart your device. 
• Check that no battery saving app/feature on your phone is affecting your Fitbit app.
• Also, if you are using an Android device, check that your app has the necessary permissions (settings > apps > Fitbit > permissions) and make sure bluetooth and location services (GPS) are on. 
• You can find troubleshooting instructions here.

Let me know how it goes.

[SunsetRunner]

Hello again @Jennifers68 

I just wanted to check back in with you to see if the troubleshooting steps provided by @AlvaroFitbit did indeed resolve your syncing issue? If they did indeed resolve your issue could you please tap “choose as best answer” under her post providing you with the troubleshooting steps? Doing so really helps other individuals who come to this community looking for answers to questions similar to your ow. I’d really appreciate it! 😃

[Jennifers68]

Still not syncing!

[SunsetRunner]

Hello again @Jennifers68 

Im sorry to see your still experiencing syncing issues. Unfortunately because the Samsung A40 is not on the compatibility list this might not be able to be resolved at this time. Hopefully your particular device will be added to the list soon. Do you have any other devices, like an iPad that you might have available to you? 

[Jennifers68]

I have a Amazon fire tablet which I'm using now. Not handy though.

[SunsetRunner]

Hello again @Jennifers68 

I have to admit that I’m not familiar with the Amazon Fire Tablet. Can you get the Fitbit App to work on that tablet? I’m very curious. I’m hoping you can so you can at least use the tablet at the moment. (I’m much more versed in iOS devices)

[Jennifers68]

Yes I can sync on Amazon tablet though screens look different and don't
get my sleep score.

[SunsetRunner]

Hello again @Jennifers68 

I’m sorry your screen looks different and you don’t get your sleep score. Is the Fitbit App updated to the later version? More importantly I’m happy to see, although not perfectly, that your still able to sync and record your steps. 

[Jennifers68]

I think so. I just downloaded app a few days ago.

[SunsetRunner]

Hello again @Jennifers68 

Since it was only a few days ago you most likely do have the most updated version of the Fitbit App. But if you ever need to check if it is updated (or any other app you might have as well) here is how you can check: 

Manually Check if Updates Are Available

1. From the Home screen, select “Appstore“.
2. Select the “Menu” icon located at the upper-left corner of the screen.
3. Select “App Updates“.
4. You will see apps that have recently been updates as well as any updates that are currently available.

😃 

[Jennifers68]

Thanks for info. Just wish watch time would update when I go on holiday to
Australia without having to take tablet with me!