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Samsung Galaxy S10+ compatibility

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‎09-02-2019 11:20 - last edited on ‎09-03-2019 17:30 by Fitbit Moderator

‎09-02-2019 11:20 - last edited on ‎09-03-2019 17:30 by Fitbit Moderator

Fitbit isn't compatible with my samsung 10 plus. When will this change. There aren't many smart watches for android and I really enjoyed my fitbit. When will this change

 

Moderator edit: Subject for clarity 

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3 REPLIES 3

‎09-03-2019 17:29

‎09-03-2019 17:29

Hi @MaryPatterson, welcome to the Community Forums!

 

Let me share with you that we are always testing different mobile device that are available in the market to make sure that they meet all the necessary requirements to be compatible with our products and services. My best advise for you at this moment will be to constantly check our compatibility list here for any update, also, please keep your Fitbit app and Android version up to date.

 

Besides this, you're experiencing any difficulty with your Fitbit device due to a compatibility concern with your mobile device? If such is this case, please elaborate on this so I can better assist you.

 

Let me know if you have any additional questions, I'll be around.

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‎09-03-2019 17:43

In response to RicardoFitbit

‎09-03-2019 17:43

Yes. None of my calls or messages come through and when they do decide to
come through on my fitbit they are never the right contact. Say my mom is
calling it will show up my daughters name. I have been dealing with this
even before I purchased the 10 plus. One day it worked next day it didn't.
So about 6 months now. I decided to go with the smart watch because of all
the bugs. I have had my fitbit for 2 years and at first I loved it. Now
it's just a hassle.
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‎09-16-2019 19:22

In response to MaryPatterson

‎09-16-2019 19:22

Your reply and update are appreciated @MaryPatterson, sorry for the delay in responding your post.

 

If you haven't already done so, I recommend you to check: How do I get notifications from my phone on my Fitbit device? to see that all the necessary requirements to receive notifications on your Fitbit device are correctly configured. After verifying this, please try the troubleshooting steps that are specified on: My Fitbit device isn't receiving notifications from my phone and let me know how it goes.

 

I'll be around.

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