Samsung Galaxy S6 Active Syncing

[C96active]

When will fitbit be compatible with Samsung Galaxy S6 Active? It's not on the compatibility list for fitbit.

[SilviaFitbit]

@C96active A warm welcome to the Community! I can't give you any date about when this phone will be supported. However, it has all the requirements that Fitbit asks to being able to be a supported device. While checking the compatible devices, I noticed that Samsung Galaxy S4 and S5 active are already compatible devices. So, I'm pretty sure this will be added soon. 

Thank you for your understanding. 

[Bmetkep]

I'm anxious for the S6 active to be compatible to the surge too. Looking forward to using the call/text notification features since I've unfortunately stopped being active enough to justify the watch based on its fitness function...

[underpressure]

My S6 Active was working until the Android app asked for an update on this past Sunday, April 3.  Now I haven't been able to sync since then.  What's the deal?

[SilviaFitbit]

@Bmetkep @underpressure A warm welcome to the Community! Fitbit is always adding new supported devices to the list. You may want to post this idea in our Ideas Board because those suggestions are viewed directly by our engineers and developers and the best of this is that people can vote for them. 

S6 Active may sync but I can't confirm it will always sync until it's in the list just because the Fitbit team has to do some tests in order to see if it will work. 

[Lisatoyota17]

It's the new update making everyone turn on there location and use data for it being on to work. This is making me not want to use fibit. I don't want to pay extra just use my alta on my phone bill. I wish it would go back to using Bluetooth like before the update.

[SilviaFitbit]

@Lisatoyota17 It's great to have you here! As of the Marshmallow release, Google has changed the permissions required for Bluetooth syncing. Location must be turned on as of the Android 6.0 update in order to sync. This was a change made by Google not specifically Fitbit. 

[Hcaddy]

Any updates on this. I had no problems syncing until and update. I see these post are from Feb and April. When will the s6 active be compatible. This is really frustrating.

[C96active · Accepted solution]

After the update my s6 active wouldn't work until I went to my settings and gave the apps all permissions on my phone and not just location permission and that finally worked


Sent via the Samsung Galaxy S®6 active, an AT&T 4G LTE smartphone

[kevin-I]

After reading your post I tried turning on all permisions for the Fitbit app in settings.  This worked for my S6 Active.  I have been to many sights looking for an answer and this finaly worked.  However, on many Fitbit autorized responses this is not indicated.  This is a Fitbit problem and not an android problem as they have alluded to.  I personally do not wish, or see the need, for my alta to have access to my SD card but apparantly this is the only way.  Thank you for your help with your post but I will be contemplating on a different device in the near future.

[SolangeE]

Hey there, @Hcaddy, @kevin-I, @C96active! As my friend, @SilviaFitbit, mention above, this requirement was a Google permission for bluetooth syncing and it applies to all Android users. 

Thank you for your understanding, I hope you have a nice day!  

[retiredmom72]

I don't find this helpful. I spent 4 hours on the phone with Tech Support before the 2nd tech realized it wasn't on the list. When trying to set it up, he noticed that the compatibility device list only w3ent up to the Samsungs4. I just want it to sync. Please tell me that someone is working on this problem since it has been months since this was posted. So glad I didn't purchase the ChargeHR2. I love my old Fitbit and just want my steps to count. Thanks.

[C96active]

Did you go to settings and under applications click on fitbit and give fitbit all permissions and not just location permission and see if that works. That's the only way mine synced or you could also get the dongle and download the fitbit app on your computer and sync that way. But for the fitbit dongle you have to be near your computer for it to sync

[retiredmom72]

I turned on location after I read about in the Community. The dongle is in
ny laptop but it won't sync with my phone. The activity tracker indicated
that it needed to be update and finally seemed complete the procesd with
"done." Then immediately said that it needed to ipdate again.

[C96active]

Did you try reseting the fitbit? You need the USB charger and you plug it into the computer and hold the button on the fitbit until you see the fitbit icon and version number. Then try syncing again. Also you can't just give location permission, it has to be all permissions on your phone. These are all the things I tried and it worked afterwards.

[SolangeE]

Hey there, @C96active, @retiredmom72! It is nice to see you around. The Samsung S6 has been added to the list of compatible devices and should sync normally with your tracker. Please try the following steps to resolve this problem:

1.Force quit the App
2. Log out/In from the App
3. Reboot your phone
4.Restart your tracker

And if all of those doesn't get you back on track, please Uninstall/Reinstall the App. To enable location please go to your settings and then select more, under accessibility you will see the options to enable the location. 

Let us know how it goes! :}

[LauraMM]

I have a Flex and am having continued syncing problems with my Samsung Galaxy S6 active.  The only thing that works is to restart the fitbit.  I have to do that at least daily - sometimes more than once.  When I restart, it usually then syncs right away but on a few occasions, I have had to restart several times before it "takes".  Any other suggestions?  This is very frustrating and doesn't serve my purpose of being able to see where I am throughout the day.  I have to wait until I get home so I can restart yet again.

[SolangeE]

Hi, @LauraMM! Welcome aboard my friend!  Oh no! Hmmm...let's check a few things to figure out your problem. Have you confirmed that your device is compatible? This should not be happening at all! Also, make sure that you are using the latest version of the App. (Version 2.38)

You can also log out and back in from the App to troubleshoot it, if none of this suggestions have to do with your problem, please get in contact with our Customer Support team.

Let me know what they say! 

[JAG0630]

So I get all the up to "Pair your tracker" and get a code from my Charge 2 and as soon as I enter it on my S6 active, my Charge 2 goes black.  I've installed, reinstalled, restarted bluetooth, given permission to every option and still nothing.

[SolangeE]

Hello my friend, @JAG0630! Thanks for joining us! Looks like you've tried almost everything. Can you please confirm to me that you've tried to restart your Charge 2?

You can do it a few times in a row to confirm that the process is complete. Let me know!