02-25-2016 10:22
02-25-2016 10:22
Answered! Go to the Best Answer.
10-12-2016 04:00
10-12-2016 04:00
02-26-2016 09:05
02-26-2016 09:05
@C96active A warm welcome to the Community! I can't give you any date about when this phone will be supported. However, it has all the requirements that Fitbit asks to being able to be a supported device. While checking the compatible devices, I noticed that Samsung Galaxy S4 and S5 active are already compatible devices. So, I'm pretty sure this will be added soon.
Thank you for your understanding.
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04-07-2016 14:34
04-07-2016 14:34
04-08-2016 13:25
04-08-2016 13:25
My S6 Active was working until the Android app asked for an update on this past Sunday, April 3. Now I haven't been able to sync since then. What's the deal?
04-08-2016 13:57 - edited 04-08-2016 13:57
04-08-2016 13:57 - edited 04-08-2016 13:57
@Bmetkep @underpressure A warm welcome to the Community! Fitbit is always adding new supported devices to the list. You may want to post this idea in our Ideas Board because those suggestions are viewed directly by our engineers and developers and the best of this is that people can vote for them.
S6 Active may sync but I can't confirm it will always sync until it's in the list just because the Fitbit team has to do some tests in order to see if it will work.
Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.
04-09-2016 07:22
04-09-2016 07:22
04-09-2016 10:20
04-09-2016 10:20
@Lisatoyota17 It's great to have you here! As of the Marshmallow release, Google has changed the permissions required for Bluetooth syncing. Location must be turned on as of the Android 6.0 update in order to sync. This was a change made by Google not specifically Fitbit.
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10-11-2016 18:17
10-11-2016 18:17
10-12-2016 04:00
10-12-2016 04:00
10-13-2016 07:08
10-13-2016 07:08
After reading your post I tried turning on all permisions for the Fitbit app in settings. This worked for my S6 Active. I have been to many sights looking for an answer and this finaly worked. However, on many Fitbit autorized responses this is not indicated. This is a Fitbit problem and not an android problem as they have alluded to. I personally do not wish, or see the need, for my alta to have access to my SD card but apparantly this is the only way. Thank you for your help with your post but I will be contemplating on a different device in the near future.
10-21-2016 09:54 - edited 10-21-2016 09:55
10-21-2016 09:54 - edited 10-21-2016 09:55
Hey there, @Hcaddy, @kevin-I, @C96active! As my friend, @SilviaFitbit, mention above, this requirement was a Google permission for bluetooth syncing and it applies to all Android users.
Thank you for your understanding, I hope you have a nice day!
10-26-2016 13:22
10-26-2016 13:22
I don't find this helpful. I spent 4 hours on the phone with Tech Support before the 2nd tech realized it wasn't on the list. When trying to set it up, he noticed that the compatibility device list only w3ent up to the Samsungs4. I just want it to sync. Please tell me that someone is working on this problem since it has been months since this was posted. So glad I didn't purchase the ChargeHR2. I love my old Fitbit and just want my steps to count. Thanks.
10-26-2016 20:46
10-26-2016 20:46
10-26-2016 20:57
10-26-2016 20:57
10-27-2016 01:05
10-27-2016 01:05
11-08-2016 05:40 - edited 11-08-2016 05:41
11-08-2016 05:40 - edited 11-08-2016 05:41
Hey there, @C96active, @retiredmom72! It is nice to see you around. The Samsung S6 has been added to the list of compatible devices and should sync normally with your tracker. Please try the following steps to resolve this problem:
1.Force quit the App
2. Log out/In from the App
3. Reboot your phone
4.Restart your tracker
And if all of those doesn't get you back on track, please Uninstall/Reinstall the App. To enable location please go to your settings and then select more, under accessibility you will see the options to enable the location.
Let us know how it goes! :}
11-18-2016 14:13
11-18-2016 14:13
I have a Flex and am having continued syncing problems with my Samsung Galaxy S6 active. The only thing that works is to restart the fitbit. I have to do that at least daily - sometimes more than once. When I restart, it usually then syncs right away but on a few occasions, I have had to restart several times before it "takes". Any other suggestions? This is very frustrating and doesn't serve my purpose of being able to see where I am throughout the day. I have to wait until I get home so I can restart yet again.
11-25-2016 09:22
11-25-2016 09:22
Hi, @LauraMM! Welcome aboard my friend! Oh no! Hmmm...let's check a few things to figure out your problem. Have you confirmed that your device is compatible? This should not be happening at all! Also, make sure that you are using the latest version of the App. (Version 2.38)
You can also log out and back in from the App to troubleshoot it, if none of this suggestions have to do with your problem, please get in contact with our Customer Support team.
Let me know what they say!
01-03-2017 11:01
01-03-2017 11:01
So I get all the up to "Pair your tracker" and get a code from my Charge 2 and as soon as I enter it on my S6 active, my Charge 2 goes black. I've installed, reinstalled, restarted bluetooth, given permission to every option and still nothing.
01-11-2017 06:04 - edited 01-11-2017 06:05
01-11-2017 06:04 - edited 01-11-2017 06:05