Samsung Galaxy S9/S9+ Compatiblity

[Channie]

How soon do you expect the Ionic to be compatible with the new Samsung Galaxy S9/S9+?

[leftyswinger]

same exact situation here - used to work fine, a new update for the Fitbit App came out, and now it's a paperweight

[tanyalm]

ve the Its rather odd that we can have the same fitbit, the same phone and firmware but are having various troubles with features.  I had a galaxy s5 and had everything except quick replies..  I changed to a galaxy s9 and now I have everything working beautifully!! so very strange.  

[RobertoME]

Hi there fellas, thank you all for reporting that some of you are able to use the new Galaxy S9. Some of the common issues that has presented this incompatibility is with Notifications.

@VVM, note that the Galaxy S9 is not listed as compatible phone yet, please refer to my previous post for more details. However there is not a timeframe of when this is going to happen. Usually phones are listed without previous notice even for us as moderators.

For all Android users, including you @leftyswinger that you mentioned that the app is not working after the latest update, there is a new version of the Fitbit app fully available to all our users in the Google Play Store. In case you haven't installed this version, please refer to the following post.

See you around!

[leftyswinger]

Wow, the timing is amazing. I JUST fixed this. Everything is working now
🙂

[RobertoME]

Hi @leftyswinger, thank you for sharing with our Community that you were able fixed the issue you were experiencing.

If you do anything outside the recommended steps, feel free to share your workaround. I'm sure other users will find useful your information while we work to confirm the compatibility of the Galaxy S9.

See you later and rest assured when I got more details I will visiting this thread.

[Griffindor1979]

This is just ridiculous.i am resetting my tracker and removing/reinstalling fitbit daily to get it to sync. Synced an hour ago and now won't again.  It's driving me insane. I phoned fitbit they said my S9 isn't approved as compatible but HOPEFULLY it will be in a few months. This fitbit cost me 200 pounds and is good as useless unless it works. I have had tons of fitbit in the past and all have had issues in one shape or form but this is above and beyond what is acceptable.

[Jessemc1999]

So I finally got mine to start working with my phone.

So this might help. I was using Samsung health as my app, it wasn't syncing, or like you said would sync and then do nothing.

I downloaded Samsung Gear, that automatically synced my device and now does everything it did with my S7.

Hopefully that works for you.



Sent from my Verizon, Samsung Galaxy smartphone

[Griffindor1979]

thanks but I don’t use Samsung health as I don’t need to , that’s why I bought a fitbit. It now won’t even find the tracker. So frustrating !

[RobertoME]

Hi there @Griffindor1979 and @Jessemc1999. I appreciate your feedback and so far our team is still testing this device, but as moderators we haven't received official word. Usually new devices are listed without previous notice.

@Griffindor1979 I understand your frustration, I mentioned this before but, we routinely test new devices to ensure full compatibility with Fitbit devices and the Fitbit App, and are constantly working to confirm compatibility with new phone models. A majority of Android phones running version 4.4 or higher will work with our products, however we cannot guarantee optimal performance on devices for which we have not tested and confirmed compatibility.

See you all later and I'm still waiting for more details on this matter.

[SShannon]

Yep, expensive paperweight but for the first month or so, it was awesome so I hope they figure out what they changed in the update soon as I had 0 problems with the Versa and Galaxy S9 until the latest update.......

[Griffindor1979]

Funnily enough my friend advised me to return it and try a new one. So I did that and at the MOMENT it's working as should do, fingers crossed it remains that way! X

[RobertoME]

Hello @SShannon and @Griffindor1979 good to see you again. This is all the information available at the moment, nonetheless all your feedback is well appreciated and doesn't go unnoticed.

Rest assured our teams are working to add and confirm more compatible devices in the future for the convenience of all our users.

See you later and take care.

[Mar2018]

So the Samsung S9 isn't on the list.... when will it be? Fitbit is a large enough company that this shouldn't be an issue.

[Griffindor1979]

That's a bit of a nothing message to be honest. Why is this post showing as resolved when fitbit haven't resolved the issues that S9 users are having? 

[SShannon]

Oddly enough my Versa started working again yesterday. Now seems to be syncing and all notifications are now working again.  Problem is I did so much troubleshooting over 3-4 days even as far as factory resetting my cell phone that I can't tell what actually helped to get it to work again.  I do remember on another Fitbit that I did the same thing; spent days troubleshooting before I just gave up and then it started working on it's own a day later.  

[lmm882]

Was there a final solution? I just bought this a week ago assuming it's been enough time that it would work with the S9... every day I have to restart my versa and my phone and then disconnect the bluetooth on my phone, then reconnect it (and do this process multiple times)... and it stays connected for maybe 2 hours at most? I'm about to return it, but was hoping there was a solution. It's a shame, I liked the features of the Versa but if I have to restart everything multiple times a day, it's just not worth it. It's not reliable for android devices. 

[SShannon]

That's the problem. Fitbit did something (or had problems) a few days ago that messed everything up.  .  Before that my Versa was working perfectly with my Galaxy S9 and then for that few days didn't work and now it's working again.  Of course while it wasn't working I did just about everything to get it to work but in the end i gave up and it just started working again yesterday.  Wish I could be more help.  What I would say that based on the 45 days that it worked really good (then it quit for 3-4 days) and how it's working now Fitbit is probably close to working out the major kinks with the Galaxy S9.  I'll post back if it stops working again..  

[CandieB]

I have the versa and I have tried multiple ways to get it to sync to my S9 with no success. Is there any update on compatibility?

[kristux9]

My Fitbit charge 2 won't connect to my Galaxy s9. When can I expect Fitbit to solve this issue and add Galaxy s9 to compatible devices?

[ChrissySnow]

I'll give this a try. I've had my S9+ for a month and haven't had any luck receiving calls/text notifications.