help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Samsung S7 android not syncing

ANSWERED
Replies are disabled for this topic. Start a new one or visit our Help Center.

‎03-01-2019 17:07 - last edited on ‎03-08-2019 07:03 by Fitbit Moderator

‎03-01-2019 17:07 - last edited on ‎03-08-2019 07:03 by Fitbit Moderator

How long must i tolerate this problem it's ruining my progress, should i just sling it and buy another make,  you cannot seam to fix it. Iam exstremely frustrated.

 

 

Moderator edit: Clarified subject

Best Answer
0 Votes
1 BEST ANSWER

Accepted Solutions

‎03-03-2019 04:50

‎03-03-2019 04:50

Welcome to the Forums @Daimac.

 

Let me help you figure out what is going on with your Fitbit and your phone's syncing situation.

 

To clarify, I couldn't find any Samsung i7 besides a very old model from before 2010. Could you confirm what phone is it that you are using? Is it the J7? S7? That's help determine what could be going on.

 

Look forward to your reply.

Lanuza | Community Moderator

Remember to vote for posts that helped you out! Tired of the same workout music? Try a Podcast! 🙂

View best answer in original post

Best Answer
0 Votes
4 REPLIES 4

‎03-03-2019 04:50

‎03-03-2019 04:50

Welcome to the Forums @Daimac.

 

Let me help you figure out what is going on with your Fitbit and your phone's syncing situation.

 

To clarify, I couldn't find any Samsung i7 besides a very old model from before 2010. Could you confirm what phone is it that you are using? Is it the J7? S7? That's help determine what could be going on.

 

Look forward to your reply.

Lanuza | Community Moderator

Remember to vote for posts that helped you out! Tired of the same workout music? Try a Podcast! 🙂
Best Answer
0 Votes

‎03-03-2019 13:13

In response to LanuzaFitbit

‎03-03-2019 13:13

Hi, Lanuza Fitbit(Moderator) first of all I would like to thank you for offering to help me with my syncing problem, it's only the last 3months I have had this problem for the previous 2year's it worked ok my phone is a Samsung Galaxy S7 Edge I await your reply once again thank's. Daimac.Sent from my Samsung Galaxy smartphone.
Best Answer
0 Votes

‎03-06-2019 17:20

In response to Daimac

‎03-06-2019 17:20

Iam still waiting for your reply.

Best Answer

‎03-08-2019 07:05

In response to Daimac

‎03-08-2019 07:05

Hello @Daimac.

 

Thanks for sharing those details and that clarification. I apologize for the delay in my response.

 

Please know that your situation was not being ignored. While it did take some some time to reply I was always going to do so. Again, I apologize for the delay.

 

My first suggestion would be for you to confirm if you have tried all of the steps listed in this help article. If there are some steps that you have not tried from those, please try going through all of them again in the order that they are displayed.

 

Let me know if you have any further questions.

Lanuza | Community Moderator

Remember to vote for posts that helped you out! Tired of the same workout music? Try a Podcast! 🙂
Best Answer
0 Votes