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Scherm vast

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‎04-28-2020 03:12

‎04-28-2020 03:12

Mijn scherm van mijn charge 2 staat vast op 27-4-2020 hij laad ( zie geen batterij dan) wel op en stappen telt hij wel door als ik het terug kijk op mijn phone 

Heb geprobeerd hem uit te zetten maar zelfs dat doet hij niet 

Iemand een idee

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6 REPLIES 6

‎04-28-2020 09:40 - edited ‎04-28-2020 13:33

‎04-28-2020 09:40 - edited ‎04-28-2020 13:33

Scherm vast/screen stuck

Hi @Liekehofmans , did you already try to restart your Charge 2 as explained in the manual and/or https://help.fitbit.com/

You can also look around in the Product Help forum for the Charge 2.

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‎04-28-2020 16:23

‎04-28-2020 16:23

Harde reset proberen dmv verbinden met laptop. Werd me bij Decathlon aangeraden als noodoplossing. Via Google kan je die methode goed terugvinden.

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‎04-29-2020 03:27

In response to SunsetRunner

‎04-29-2020 03:27

Heb ik geprobeerd maar dan voel je hem wel trillen maar blijft het scherm nog steeds op 27 april staan 

Baal wel want heb hem nog geen 2 jaar en was een kado

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‎04-29-2020 03:28

In response to Coriensport

‎04-29-2020 03:28

Nog niet geprobeerd zal is kijke 

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‎04-29-2020 03:41

In response to Coriensport

‎04-29-2020 03:41

Heb hem er aan gehangen en laad dan alleen op scherm doet helemaal niks helaas 

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‎04-29-2020 06:56

In response to Liekehofmans

‎04-29-2020 06:56

Hi @Liekehofmans  and  @Coriensport 

As this is an english platform, please be so kind to have this conversation in english.

 

As for your problem with your Charge 2. Did you follow all the instructions as given in the instructions, especially point 4.

If your Charge series tracker is unresponsive: .

  1. Plug the charging cable into the USB port on your computer or any UL-certified USB wall charger.
  2. Clip the other end of the charging cable to the port on the back of the tracker. The pins on the charging cable must lock securely with the port.
  3. Make sure the button on your tracker is aligned with the button opening on the charging cable. You’ll know the connection is secure when the tracker vibrates and you see a battery icon on your tracker’s display. 
  4. Press and hold the button to restart your tracker:
    • Charge 2—press and hold the button on your tracker for 4 seconds. When you see the Fitbit logo and the tracker vibrates, the tracker restarted.
    • Charge 3 & Charge 4—press and hold the button on your tracker for 8 seconds. Release the button. When you see a smile icon and the tracker vibrates, the tracker restarted.
  5. Disconnect your tracker from the charging cable.

Your tracker should now work normally. If your tracker still doesn't work after a restart, contact Customer Support.

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