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Setup difficulties with Versa 2 and Samsung S7

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‎12-23-2019 14:13 - last edited on ‎12-24-2019 11:56 by Fitbit Moderator

‎12-23-2019 14:13 - last edited on ‎12-24-2019 11:56 by Fitbit Moderator

I’ve got a Samsung s7 edge that works awesome with my Versa.  Thank goodness I didn’t buy the Versa 2, it was given to me by the school where I work.  It was given as a Christmas gift.

 

The Versa 2 has been a nightmare!  I’m back to wearing my tried and true Versa cause no matter what I try to do, the 2 is not happy.  Talk about ruining a good thing!  I’m not sure what Fit did to their 2, but they really screwed the pooch on this one. 

I just wish the school wasn’t out the money on these things.  They tried to be nice and this is what they get. Any ideas?!

 

Thanks.

 

Moderator edit: Subject for clarity

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‎12-24-2019 11:57

‎12-24-2019 11:57

Hello @PappyMAN, welcome to the Community Forums! It's a pleasure to assist you today.

 

Thanks for bringing this to my attention and for troubleshooting your device prior to posting too, I understand how frustrating this situation can be for you. If you haven't already done so, I recommend you to check all the information that's specified on: How do I set up my Fitbit device? to check if all the requirements are correctly configured to setup your device.

 

Then, you can move forward to the troubleshooting steps that are specified on: Why can't I set up my Fitbit device? and let me know how it goes.

 

Keep me posted.

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