Setup difficulties with to incompatibility of Samsung A50

[Cboose2217]

I am very upset with fitbit right now. i understand i have a new phone for the market which is a A50. I was looking forward to setting iup my fitbit and getting started. Everything was great since Xmas until Sunday Jan 26, it wont sync. i have tried repairing my versa lite, uninstalling the app, i even factory reset my fitbit. i got it to work for 15Hr then it stop working . i called the support team only to be told my fitbit inst compatible. Well that is just great, i don't get a choice in phone as it is my work phone, and i got my fitbit for xmas so i cant tell my parents that i need to return it because your software wont work. i just dont like how Iphone news phone are up and are all compatible but my new Samsung is not. I hope you guys get this resolved soon or i will be selling my fitbit and never buy anything product. 

Moderator edit: Subject for clarity 

[RicardoFitbit]

Hi @Cboose2217, welcome to the Community Forums!

Thanks for taking the time to share your thoughts and personal experience with your Fitbit device and your Samsung Galaxy A50, I understand your situation and how frustrating this matter can be for you. I'd like to let you know that we are always striving to improve the Fitbit experience with our products and services, therefore, the feedback that's shared here in the Community Forums is always appreciated and really helpful for us to evaluate our procedures and make sure that we are delivering what our users want and need.

Since you already received assistance from our Customer Support team, I suggest you to contact them back if you require further assistance or if you have any additional questions about the outcome of your case. 

Let me know if you have any additional questions, I'll be around.