Sleep Score and Oxygen variation are gone

[VeganDan]

Subject line says it all.  Why?

Moderator Edit: Clarified subject

[RicardoFitbit]

Hi @VeganDan, welcome to the Community Forums. 

Thanks for bringing this to our attention and for the details that were shared. To better assist you with this, can you please let me know which Android mobile device are you using? When was the first time you experienced this issue and how many times since then? In the meantime I receive your answers, please try the following steps and let me know if the issue persists:

1. Force quit the Fitbit app.
2. Uninstall the app from your mobile device.
3. Make sure that the Android version is up to date.
4. Reboot your mobile device.
5. Reinstall the Fitbit app.
6. Login using your account credentials.

Looking forward to your reply.

[VeganDan]

The format is totally different as of today.  All past days are fine.  I have a Pixel 5.  

[RicardoFitbit]

Your reply is appreciated @VeganDan.

To better assist you with this, can you please let me know which Android mobile device are you using? When was the first time you experienced this issue and how many times since then? There are a few scenarios where you might see your sleep pattern (which shows your time asleep, restless, and awake) instead of sleep stages, find them as follows:

• If you slept in a position that prevented your device from getting a consistent heart-rate reading or wore it too loosely. For best results you can  wear your device higher on your wrist (about 2-3 finger widths above your wrist bone). The band should feel secure but not too tight.
• If you used the Begin Sleep Now option in the Fitbit app (instead of simply wearing your device to bed). For more information on automatic sleep tracking, see How do I track my sleep?
• If you slept for less than 3 hours.
• If your device’s battery is critically low.

I'll be waiting for your reply.

[VeganDan]

Even the sleep format on my web dashboard is completely different.  Just to be clear.  I have not done anything different and I have never used the Begin Sleep Now option.  I did not sleep less than 3 hours per the screenshot.  As of right now, my device is at 59% and I have not charged it since last Friday. As per my last response, I am using a Pixel 5.  Again, this is a format change that is reflected in the app and the web dashboard.

[VeganDan]

I just checked the Windows 10 app on my laptop.  It's the new format for last night.  

[Rich_Laue]

Is your heart rate enabled? 

[VeganDan]

Yes. I got heartrate readings throughout the night.  Again, the format has completely changed.  It's also across all the Fitbit platforms that I use. 

[Rich_Laue]

Through the Fitbit app, tap a night in question. 

Look below the graph for your answer. 

[VeganDan · Accepted solution]

My sleep metrics are back to normal as of this morning.  Tuesday night's sleep didn't change.  Whatever the issue was, it has resolved itself.