Sleep data with new layout

[Susanhill1910]

I suppose there was an update. The app presents sleep data differently.  Have others noticed this?

I miss seeing how long episodes of awake, light, REM and deep sleep are

Moderator edit: Subject for clarity.

[catlore]

yes and I hate it. The change says "typical ranges for people like you" but, those ranges no longer appear. 

[Jivegirl]

I don't like the new sleep update.   It is not as clear as the previous version 

[Cakes97]

I agree. .I really think Fitbit went backwards with this change

[Mickjod]

The latest change (including the sleep data) is horrible.   I hope Fitbit listens to their followers and makes it better.  

[Nawtykitty]

@Sassytati Agreed. And inaccurate as well. I went to bed early (a little after 8 p.m.). My Fitbit put me down for after midnight (when I got up to go to the bathroom). I slept soundly before that. The system would not let me correct the time like I used to be able to when Fitbit started my sleep period if I got up for bathroom visits in the middle of the night. I even tried deleting the log and starting over. It would not let me log in anything before midnight. I didn't have this issue before their downgrade. I hope whatever replacement tracker I find won't give me me this problem.

[Brunomarie]

ME TOO !

[Linz16]

OK so the post that I wanted to reply to, which I have an email of , is not here. Post after post is being deleted again. This just proves the utter contempt that Fitbit/Google have for their users.

This contempt has been evident since the initial update last Sept. All user concerns ignored, no appreciation that their customers have paid good money for their devices but they took away what was a brilliant app and replaced it with rubbish, with no beta testing. 

Eventually they did put back the battery percentage. And we were all supposed to be so grateful for that, that we would shut up about the other many issues. Another strategic tactic. The app is riddled with bugs, and the latest sleep update is useless and totally unnecessary.

It's getting pretty clear now that this is being done on purpose. They are never going to listen to any more user feedback. As others have mentioned, I truly believe that their strategy is to gradually make the app worse and worse, in the hope that eventually we will all be desperate to pay for whatever Google replacement they've got coming. I'd have had more respect for them if they'd just said back in Sept, look- we're not doing this app anymore, we don't want to put any money into maintaining it and you will all have to find an alternative app by whatever date.

Just be honest with us.

[FitbitUser331]

All Google had to do was add "...by Google" to the Fitbit name and keep things the way they were, sad.

[SuzyStepping]

Totally agree - don’t expect your post to be available for very long - one of mine was taken down yesterday because I commented that our messages are clearly being read but no-one is replying or acknowledging the huge amount of outrage being expressed. 

[CoreyDC]

Amen! Read my mind!

[Cookiebox]

This new app layout is entirely useless to me.

I don't know what to do.

Not being able to see my all my sleep schedules, stages and (total) amounts at a glance via clicking into the sleep tab makes having a fitbit useless to me.

[HiLoGr]

The new sleep chart is terrible after the last update. It is so difficult to read. Please reinstate the old one!

[Tracker60]

I contacted Fitbit customer service about the fact that I was no longer able to edit my sleep records on my Fitbit Charge 5. They said they were working on it. While I believe there were some changes made. The display for sleep (and other things) on my Fitbit Charge 5 is not user friendly and much inferior to what it was when I bought the product. Right now my device no longer prompts me to move at ten minutes before the hour. It also will not give me my hourly step count in the last ten minutes before the hour so I can check my progress. The problem here is that the product I bought no longer does what it did when I bought it, which is a very big problem. The product was advertised to me to be able to do certain things. Now it no longer does those things. The management of my Fitbit product and its app poor. You can't sell someone a product with certain features and then take those features away.

[Nivlag]

How can I on update back to the version that had the easier to read bar graph AND tracked all my sleep regardless if my sleep had a break due to insomnia, RLS, nap, etc. I HATE THIS NEW VERSION. I may as well go back to an I watch which had more functionality while awake.

Please, anyone. Lookingg for answers. I’m not looking for Fitbit to sell me on their new version and why it’s better. For me personally, it’s absolutely NOT. Don’t go there. I just want the older version app (will quit updating) that tracks sleep better and doesn’t show a squirrelly EKG type chart for sleep stages. The other one I could glance at, and it picked up all my sleep.

Thank you!

[loli123]

I actually chatted with fitbit support and was told they can't take a complaint and I needed to use the forum.

Also this "new" poc sleep tracker would be having another version in a few weeks.

Your LIVE PRODUCTION environment is NOT a test bed.  We users are not beta testers.

LISTEN TO YOUR CUSTOMERS and pull this new sleep tracker and go back to our old one.

There is not one good thing or enhancement made with this "upgrade".

LISTEN TO YOUR CUSTOMERS!!!  or a lot of us are going shopping because fitbit will loose us. 

EASE OF USE should be your number one goal.

[Dmjmc7]

The last update in October/ November of last year was terrible! But an update that I just did two weeks ago is so much worse!!! I miss my old sleep dashboard, and the app with all of my notifications is slow to respond and sync with my activity! Fitbit- PLEASE GO BACK TO YOUR OLD LAYOUT!!!

[LiChisi]

You also can't see what time you woke up during the night. It's absolutely terrible. My husband lost his Fitbit and we were going to buy him a new one but we are reconsidering using Fitbit altogether because the new sleep display is so terrible. I wish they would listen and bring the old sleep display back already. There are tons of people complaining about this in the reviews on the app store. Perfect example of a company completely sabotaging itself and losing customers. Bring the old sleep display back!

[Marel66]

I truly doubt that Google is paying any attention to this, but I certainly wish they would! This is the exact same response garnered when they changed the home screen, we all went through the exact same thing, complaining about it, telling them why we didn’t like it.  Once or twice there might’ve been moderator comments about this and that nothing that ever worked and nobody, nobody responded, and it didn’t change anything. 

[RiekoC]

Hello @LiChisi 

To see the start & stop times for the various sleep stages, touch and hold on the sleep stages graph until you see a line appear. The text above the graph will change to show the sleep stage with start & stop times.

If you're an Android user, you can touch and hold anywhere on the graph. As you slide your finger across the graph, it will show the different stages with start & stop times.

If you're an iOS user, touch the specific sleep stage where you want to check the times. As you slide your finger across, the text above will change to show the start & stop times for that stage. If you want to check a different stage, move your finger to that stage, then touch and hold.

Let us know if there's any other specific sleep stage information you're having problems finding. We will help you navigate to it

[Walk61]

Well then maybe it’s time to switch to another device. It’s too bad for them as I’ve been a faithful Fitbit customer since they first came out.

Maybe if enough people did that they would actually listen to their customers.