Sleep data with new layout

[Susanhill1910]

I suppose there was an update. The app presents sleep data differently.  Have others noticed this?

I miss seeing how long episodes of awake, light, REM and deep sleep are

Moderator edit: Subject for clarity.

[SunsetRunner]

No, they haven’t. Guess it is not as important to them as it is to us
Sent from my iPhone

[FitbitUser331]

A new update showed up today in my playstore, has anyone tried it yet....I would try, but i am tired of re-paring and re-login after rolling back in disappointment... this whole fiasco of an app "improvement" is tiring me out hahaha

[MissEmDoubleU]

Mine auto updated overnight and it's exactly the same from what I can tell. No difference whatsoever. 

[Counselor123]

What? Really? What did you do? Android or iPhone?

[Counselor123]

There have been several Android updates in the past couple of weeks, but
I've seen no evidence of what they were.

Certainly, not reverting to the previous version.

[JohnVee]

What do you think? Google does not care 

[golferhcw]

Fitbit is silent on fixing the sleep app. They don't care, you spent the
money, they have no monetary reason to support you

[Counselor123]

Obviously not.

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[Counselor123]

Exactly. As long as there's no financial gain, why bother?
Apple. AA and others have recently done the opposite because they respect their customer base and know they are nothing without them. Some companies just don't have the bigger marketing picture in mind, nor the maturity. Ultimately, in the long run, it will bite them in the foot.

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[davidnicholas59]

As I see it this morning no on the iOS app there is information lost in the sleep stages, specifically the REM, light and deep have been merged into just asleep.

[golferhcw]

It does ALL of us absolutely NO GOOD to complain to each other here.
Goofle must here from us directly by hammering the online support chats and
other methods of reporting the problem to "Fitbit" (Goofle)

[Nawtykitty]

@golferhcw 

I read this article just now praising Fitbit sleep tracking. It shows the old useful version.

https://www.androidpolice.com/fitbit-sleep-score-calculation-explainer/

[SharraT]

I agree!
I've done 4 support chats with them, and am currently asking to return it
under warranty as the sleep tracker doesn't work any morem

[Counselor123]

Thanks for sharing!

I'm not so sure it's praise and if you scroll down you'll see more articles
questioning its value for what you get.

Most of the photos do appear to be the older/better sleep tracker and I'm
not surprised as it can take a bit of time to write an article and collect
the necessary visuals, so perhaps the writer got those images before they
all changed from the new update?

Someone should advise him/her of this.

Or..many of us should.

Again, thanks.

[rcfoulk]

Yeah, @Nawtykitty, I read the same tracker review.  Oh, the poor folks that dive on the product based on this review only to find that they are victims of a bait and switch.  I suppose they could be using the old format for their Pixel products and just skunking Fitbit users.

[Counselor123]

Agreed..OR the article could have been planned in good faith, but the
graphics acquired before the infamous "update".

In any case, that author should be updated himself, yes?

[Nawtykitty]

@stacey88  Can you give a hint to what you got or where to find it? I found a couple of possible replacements but I need to find more info on them before I buy one. 

---

@Evpol Other brand it looks like. Everyone I know that had a Fitbit already did.

[Counselor123]

Yeah, the problem is trying to see the sleep section in a watch that we haven’t purchased yet.

There doesn’t seem to be much out there. Fitbit had a corner on that market and destroyed it.

Posters here have been good to share what they can about a watch they’ve tried. Some Apple people said their software/app is worthless, another said it was great. ☹

[Siamese814]

I get Google wants to make changes to “improve” the Fitbit app, but it’s doing the opposite. The new UI overall is harder to use or read, especially the Sleep duration. Google combined the two graphs, and removed the scales on the axis. Combining two graphs does not make it a better UI or UX. You need to understand the purpose of them!!! We as users do read through the two graphs (original UI), and can easily understand them. Not the new one. Ask anyone new (with fresh eyes) to compare the two, they will tell you the same. Let us CHOOSE!!!!

Google should really do an AB test before forcing all users to accept this non-usable UI. The way you do AB test on this is to allow users to choose between the new and the old, not just rollout to 5%, then 10% of the users, because you can’t get an accurate data from that! (I’m just assuming they have done AB test.) 

[Counselor123]

Agreed. And, considering the dramatic change, beta testing should have occurred before it was released. I'm sure these objections would have been realized then.

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