Sleep data with new layout

[Susanhill1910]

I suppose there was an update. The app presents sleep data differently.  Have others noticed this?

I miss seeing how long episodes of awake, light, REM and deep sleep are

Moderator edit: Subject for clarity.

[Nawtykitty]

@Counselor123 

I was trying to come in here to see if anyone heard any hopeful news. I just spent 40 minutes with support because it appears they made more changes that made me have to log in again to the app and it wouldn't let me. Even after I changed my PW. To come into the Forum I also had to log in again. It wouldn't accept my info. I had to delete the app and reinstall and STILL had problems. The support person was very helpful and got me back into the Forum, but I will have to see if I still can once I exit.

[datelaak]

The new update to the sleep tracker app is terrible! I loved the old format, it was easy to read. I could tell exactly what time I was awake during the night. There were more color features to the app which made certain important things to me stand out. Also, there were more graphs. It was much more comprehensive than the new one! It's very disappointing. I've been a Fitbit user for years and I check the sleep app every single morning! I also use the meditations and sleep stories and think that section is great!

[Nawtykitty]

@rcfoulk  

I just read this. It's BS ("they can't go back") because about a week ago MINE went back to the old version for a day. All the previous days since the change were up to date. The next day, it was back to the new useless version. Someone in here said that theirs keeps on jumping between old and new. They CAN do it. They just refuse to. Here's the article I just read.

https://www.techradar.com/health-fitness/fitness-trackers/fitbit-users-hate-the-recent-sleep-page-up...

[rcfoulk]

Yeah, it's BS @Nawtykitty.  I know more than a little about code development and if the different functions, like sleep as a discrete feature, was developed modularly it would not be difficult to drop the old code back into the app.  Having laid off virtually all Fitbit staff including the folks who developed the product line and having curtailed all sales offshore it's pretty clear that Fitbit has no future in the Google/Alphabet universe.  Google's purchase of Fitbit is likely pretty much catch-and-kill for what had been a well-regarded competitor deemed superior to anything Pixel branded by independent reviews while harvesting the best of their product for the Pixel line.  And it would be Google coders that are bringing us these functional downgrades with likely an eye towards app development for their Pixel line.  While I would never trust another Google product that requires an app developed by them, if I could look at the Pixel app I suspect there is a good deal of similarity if not being pretty much identical.  So the Google folks have no fundamental interest in Fitbit or what the users think about the application that had previously put usability wheels under the physical device.  The total absence of response to the avalanche of outrage concerning what they have done to the Fitbit application to date demonstrates something that's likely a combination of arrogance and utter indifference.  I already have narrowed my replacement options to two products for when this becomes totally intolerable (having reverted to v3.90 on my phone is providing a bridge), I'm just waiting for the last shoe to drop.

[Veeby]

Thanks for this
https://www.techradar.com/health-fitness/fitness-trackers/fitbit-users-hate-the-recent-sleep-page-up...
it
contains a link to the request to change the app, which now has pushing
3000 votes. I suggest you go there and vote.

[Walk61]

Thanks for the link. I think everyone should read it and vote on the original post. Maybe then someone from Fitbit would actually pay attention. You have to wonder why they would disregard so many unhappy customers. It’s certainly going to affect their future sales.

[Nawtykitty]

@rcfoulk  I have choices narrowed down to a couple as well. I just wish I could see their sleep display. I want the readability of the old Fitbit and the ability to scroll through previous days. Those are key features for me. The two I am looking at have similar display to the old Fitbit, but I don't know about the scroll feature. Last night I found another possibility, but don't know if it has the scroll feature. You can bet whatever I choose will have NO connection to Google. I totally agree with your assessment as well.

[JohnVee]

Have you noticed that emails now arrive without the 'vote' button?  This must be to reduce the critical count

[Passageyank]

Amen brother. They totally ruined the graphics. I have been a Fitbit user since 2017 and these are the worst updates ever. 

[JdyO]

Glad you like it, but massive complaints are not " you can't please everyone". It's valid customer feedback from probably a majority of users which is important marketing information. The least they could have done is provide pop ups on how the changes are used and useful. Also, I've also had to reset my Fitbit more recently as another poster mentioned and almost thought I needed to toss it and find something else but now it seems it may be due to the updates (still may need to toss it!). If you have feedback on how to use it, how useful it is now, or how to better communicate with programmers, post it. 

[bahman44]

Interesting thank you

[emilldcfc]

The push I needed.  Bye Fitbit 

[SimmyMKE]

I agree with Susan and everyone else. We want our old sleep tracker UI back. 
This new version belies the phrase "new and improved." 'New and worse" would be more accurate.
Can we get a choice?
Reminds me of the "New coke" fiasco!

[Pebbles523]

The new set up is horrific and I'm not following the right hours I'm
sleeping... 😢 😢 I had it. I want the old I e back. All they have to do is
rewrite the code to put it back to basically the same way it was.

Karen Bannan

[AlanBFit]

Its the old im right (google) and to heck with what everyone else wants or thinks. I made the update non auto in google play and refuse to use the new one or update to for this reason. UI design should be driven by the user hence the term (U)ser (I)nterface. We are the final arbiter. Poor UI makes for a poor experience. 

[Kacky27560]

It's definitely different and much worse than it was. If I get up to go to the bathroom during the night, it only records and reports sleep from that time to wake up. Sometimes as little as 1 hrs 40 minutes after a full night's sleep. It's become useless. I hope they fix this soon.

[juliewilliams61]

Yes, wouldn't you like to see the Statement of Work and read whatever the heck was stated as the Business Objective.  They keep touting that it made sleep data easier to interpret but the end result of this change has been to piss off the whole community of Fitbit users who depend on their watch for their sleep scores because it was a horrible downgrade. I'm going to guess there was zero testing or feedback.  Unbelievable that the supposed tech company GOOGLE AKA GAGME would make such a false statement that 'they is no way they can revert back'.  Unbelievable to anyone who has spent one second in a tech application support role.

[Counselor123]

Absolutely right!

It's a Marketing decision, nothing more. It has nothing to do with
satisfying their customers.



They decided to look like the others on the market and that more data is
better than readable, understandable data.

What they should have done, was to survey from us all the good parts that we
like, THEN KEEPING THOSE, piggybacked on them with upgrades. It would have
been the ENHANCED, BETTER version of the past. And they would have remained
a leader in this sleep module field. Had they developed a culture like Apple
did, they would have had a dedicated community of satisfied, appreciative
users who would have been happy to help increase the efficiency of their
product.

What's wrong with building on an already good and tested product vs. dumping
something good and starting anew??

They missed the boat in a million ways.

They won't change anything to reflect the good stuff they dumped.

And their silence speaks volumes about how they care. Even after a recent
tech site slashed them for this - nothing changed. They could turn ALL of
this around and be heroes.but it's ultimately about Marketing and Sales,
i.e. greed.

I wouldn't be surprised if Google purchased this company in order to have a
lower brand to ultimately compete with their own Google watches. Who knows.

That said, I wonder if Google's sleep modules are just the same as the new
Fitbits.

[ljstewar]

I am done with Fitbit now as well, a 10 year user!

[SimmyMKE]

Does anyone from the company monitor this forum? Any idea?