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Sleep not tracked by Charge 3

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‎03-30-2019 19:54 - last edited on ‎04-01-2019 05:48 by Fitbit Moderator

‎03-30-2019 19:54 - last edited on ‎04-01-2019 05:48 by Fitbit Moderator

Sleep always worked great. Now it doesn't. A few times just showed 7 am. Checked times and changed a little in case. Restarted my charge 3 several times. Still not working. Ideas? Thanks.

 

 

Moderator edit: updated subject for clarity

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‎04-01-2019 05:50

‎04-01-2019 05:50

@SunsetRunner Welcome to the Fitbit Community! I hope you're doing well! 

 

I will gladly assist you with this. Your device will start recording sleep after it detects an hour of inactivity. If you have a light sleep or move too much then this may difficult your sleep detection. Additionally you can try wearing your device on your non dominant hand to decrease the amount of movement it is subjected to. Finally you can restart your device. You can also manually log your sleep time.

 

Let me know how it goes.

 

 

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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‎08-03-2019 15:21

In response to AlvaroFitbit

‎08-03-2019 15:21

still having issues. I haven't responded as I had to have my hip replaced and life happens. But I sure would like to see how I sleep. I've done everything that everyone post and still doesn't work. Any new ideas? Thanks.

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