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Slow Syncing

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‎05-30-2019 04:55 - last edited on ‎05-31-2019 05:59 by Fitbit Moderator

‎05-30-2019 04:55 - last edited on ‎05-31-2019 05:59 by Fitbit Moderator

Why is my Charge 3 so slow to sync  with  my Galaxy 7 android?

 

 

Moderator edit: Clarified subject

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4 REPLIES 4

‎05-31-2019 06:06

‎05-31-2019 06:06

Hello @MaryQu.

 

Thanks for letting us know about the slow syncing that you are experiencing.

 

It could be caused by a lot of Bluetooth connection to your phone. Do you regularly have several devices paired with it and connected? Additionally, is your internet speed relatively fast? Given that the data is uploaded to our servers, it could take longer to finish the syncing if the internet is going slow.

 

Having said all of that, the next time you experience slow syncing I'd recommend that you try restarting your Fitbit and your Charge 3. That should restart the Bluetooth connection on both ends and get it to sync faster in case the issue is there.

 

Keep me posted on how it goes or if you have any other questions I can help you out with.

Lanuza | Community Moderator

Remember to vote for posts that helped you out! Tired of the same workout music? Try a Podcast! 🙂
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‎05-31-2019 10:15

In response to LanuzaFitbit

‎05-31-2019 10:15

I made a phone call and the rep said my Fitbit needed to do an update and
she walked me thru the process. It seems to be working fine now. I had
already tried your suggestions plus uninstalling and re.
Best Answer

‎06-02-2019 13:00

In response to MaryQu

‎06-02-2019 13:00

Hello @MaryQu.

 

Thank you very much for letting me know that you have tried the steps I recommended and for sharing that our support team walked you through the update.

 

I'm glad to read that it seems to be working properly after it was updated! I'm sure that it'll continue working properly without any hiccups.

 

If you have the time, be sure to visit our Discussion boards. You can talk about all sorts of things in there. Maybe there is something that you'd like to share.

 

If there is anything else that I can help you with please let me know.

Lanuza | Community Moderator

Remember to vote for posts that helped you out! Tired of the same workout music? Try a Podcast! 🙂
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‎11-15-2020 16:22

In response to MaryQu

‎11-15-2020 16:22

I just posted that my Fitbit 3 has now gone totally dark.. plugging in and pressing the button does NOTHING.   I am truly disappointed with the Gitbit Charge 3.  I see on Community that many others are having the same problem.   My walking mate told me today, after so many problems  with Fibit, she purchased a Garmin.  Is this my only solution?

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