Someone change my Fitbit account email

[Bhatch1028]

Hi all,

I got an email from fitbit that my account's email address has been changed to another email address. Someone has changed it without my consent!! Now I cannot login the app anymore.

Even after I created another account, I cannot pair with my sense as it mentioned that the devise has been locked! I opened a case for the hacked account but now I can’t even use my device!

Anyone can help me?!! Thanks so much!!!

[Odyssey13]

Hi @Bhatch1028 

try getting with customer support. They are the only ones who can help you. These forums are more for members helping members.

here are the support contacts I've gleaned over the years on the forums.

when there is someone available, chat is an option. Phone or X/Twitter works well, too.

https://myhelp.fitbit.com/s/support?language=en_US 

Support is limited by the number of representatives available at a given time and the hours of operation. Chat lines are open when they have live help.
USA: call (877) 623-4997
UK: call 0800 069 8505
INDIA: call 000 800 050 1057
IRELAND: call 01 691 7502 (country prefix: +353)
Other contact options:

USA: click

Canada: click for options

[EstuardoFitbit]

Hi, welcome to the Fitbit Community forums, @Bhatch1028. @Odyssey13 Thanks a lot for your help.

Thank you for sharing all these details about the inconvenience you've been having with your Fitbit account and for confirming that you already tried changing your email account.

It has come to my attention that you were able to contact the Customer Support department for additional help with this. As far as I can tell, they are currently doing this appropriately to resolve your account issue. To prevent any information gaps, please maintain an open line of communication with them.