SpO2 app is installed but Fitbit app denies

[matt_tang]

I just got my charge 6 and noticed that there's no SpO2 reading inside the app. While looking into the detail page, there's a note asking me to install the SpO2 App and if I click on it, I'm linked to SpO2 tracker app that's designated for sense 2.

This is what I see when I go to learn more:

If I reinstall the preinstalled SpO2 App, the reading shows up. This is the 2nd day it's acting like that. Any Idea why this is happening?

Moderator Edit: Clarified subject

[LizzyFitbit]

Hi everyone, and welcome to our new members.

Thanks for the additional information, and your efforts while working on this matter. As I mentioned above, the issue you're experiencing with the SpO2 app and the data not appearing in the Fitbit app has been escalated to our team, and they are currently investigating it.

I understand how frustrating this situation has been, and apologize for any inconvenience it has caused. Please know that we value all feedback as it helps us to refine our services, and your input is certainly appreciated.

I will be sure to post an update to this thread as soon as I have more information to share.

[Fujisan54]

Well, this morning my Sp02 has returned. Breathing rate, HRV and temperature have alL disappeared though. And to add to that if I look at any prior day's metrics and tap it, it doesn’t bring up that day's metrics but just today's (of which only two show) What a shambles.