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Steps on versa and phone are different

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‎11-24-2019 10:25

‎11-24-2019 10:25

Functionality of versa not working and step count  has reduced by 6000 during the day .my account  has been hacked previously could this happen  again ?? 

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‎11-26-2019 11:23

‎11-26-2019 11:23

@ShaBK Welcome! It's good that the community is growing! Sorry for the delay in my reply.

 

Let me help you with your missing steps. This sounds more of a logged activity issue. Have you logged any activities on your account? Do you have any third party app linked to your account? If this is the case try deleting any logged activities on your account and sync your device. If the issue isn't this then please restart your tracker by following these instructions.

 

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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‎11-26-2019 15:39

In response to AlvaroFitbit

‎11-26-2019 15:39

Yes restarting seems to have worked .thank you
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‎11-28-2019 10:02

In response to ShaBK

‎11-28-2019 10:02

@ShaBK thank you for the update and sorry for the delay in mine.

 

Really happy to hear that the restart helped resolve the issue and thank you for confirming this as it may help other members in the same situation.

 

Happy stepping!

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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