03-10-2017 14:51 - edited 03-10-2017 17:19
03-10-2017 14:51 - edited 03-10-2017 17:19
Oddly enough my fitbit app updated today, now my steps per hour are wrong in the app (the Hourly Activity).
My fitbit Charge 2 shows correctly 9 out of 14 however my dashboard on my Samsung S6 shows only 6 out of 14. It's marked some of them gray saying I didn't meet the 250 which is incorrect.
How can I get the app to read correctly.
Thank you
09-07-2019 15:41
09-07-2019 15:41
Totally ridiculous that this is still happening years later. Fitbit team, just update the app to always sync the same information that shows on the device! Just fix it!
09-07-2019 17:09
09-07-2019 17:09
Fitbit doesn't sync active hours to the server. The Fitbit all calculates and creates the chart when asked to. This is where the issue is.
09-07-2019 17:14
09-07-2019 17:14
09-12-2019 14:26
09-12-2019 14:26
01-09-2020 05:59
01-09-2020 05:59
So this is now 3 years later and the problem appears to not having been fixed!! Today my phone shows 6 of 11 hrs active yet my watch shows 7of 11??? Can anyone advise how this gets fixed?? Thanks
01-09-2020 08:12
01-09-2020 08:12
You have to ensure that on your phone Fitbit sync is running in the background at all times. I have had no problems (including other problems I had before) after I ensured that syncing was enabled continuously. It does seem odd that if one didn't have all-day sync enabled why the phone wouldn't just update to whatever shows on the watch .... not sure how much support the Ionic will continue to get after Google acquisition of Fitbit is complete ...
01-09-2020 09:05
01-09-2020 09:05
01-09-2020 09:59
01-09-2020 09:59
01-09-2020 11:36
01-09-2020 11:36
01-09-2020 15:10
01-09-2020 15:10
01-09-2020 15:24
01-09-2020 15:24
01-17-2020 06:31
01-17-2020 06:31
06-30-2020 09:16
06-30-2020 09:16
Going on 4-5 Years now!!! They obviously don't have developers who know how to debug and program properly!!
09-27-2020 17:45
09-27-2020 17:45
Yes I agree I'm looking for a solution now another year later. WTF!?
04-30-2021 09:48
04-30-2021 09:48
This happened to me as well after the update. First I rebooted my phone. Then I checked the hours that the Fitbit was set to remind me and then collect hourly 250+ steps achieved and it had changed to 6pm-11pm. I changed it to 6am-11pm and resynched it and all my hours I walked 250+ steps showed up. Check to see if your hours you want reminders/measured are correct. Hope this helps.
06-03-2021 12:56
06-03-2021 12:56
Hi there,
Happening for me as well, brand new issue though. All of a sudden my last month of hitting the hourly step goals, all the green stars disappeared and my "completed hours" are also all off...no amount of restarts, update checks, or anything else has worked to resolve the issue.
06-03-2021 21:25
06-03-2021 21:25
02-08-2023 14:03
02-08-2023 14:03
It happened to me before but didn't try to correct it and now today its done it again. Hoping as I continue to scroll down, I find a fix.
02-08-2023 14:04
02-08-2023 14:04
FEB 2023 and still having this issue