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Steps reduced when synced

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‎06-01-2020 03:37

‎06-01-2020 03:37

Hi please may you assist me 

I just synced my fitbit with my samsung health app using the fit and healthy app but when it synced my step count decreased. It was in 7000 + and now it is on 2000 and my morning workout is no longer recorded. 
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‎06-07-2020 15:01

‎06-07-2020 15:01

Hi @Tara_amy, welcome to the Community Forums!

 

Thanks for bringing this to our attention and for the details that were shared in your post. Let me share with you that Fitbit devices do not work with the Samsung Health app, the information that's tracked with your Fitbit will be synced to the Fitbit app. That said, can you please let me know if you're experiencing this issue with the Fitbit app itself or the other app? If you haven't already done so, I recommend you to try the following steps:

 

  1. Force quit the Fitbit app.
  2. Uninstall the app from your mobile device.
  3. Make sure that the Android version is up to date.
  4. Reboot your mobile device.
  5. Reinstall the Fitbit app.
  6. Login using your account credentials.

 

Let me know if you have any additional questions. 

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