help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Steps turning to zero on App force quit & relaunch

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎05-12-2017 17:42 - last edited on ‎05-20-2017 08:37 by Moderator Alum

‎05-12-2017 17:42 - last edited on ‎05-20-2017 08:37 by Moderator Alum

When I kill my android app & restart my steps are showing as zero even if I had a large count of steps before..

 

 

 

Moderator's edit: Edited title for clarity. 

Best Answer
0 Votes
5 REPLIES 5

‎05-12-2017 18:26

‎05-12-2017 18:26

@Guru09, are you sure that you are logging in with the correct email address when you restart the Fitbit app?  Usually when it does not display the current stats, it is because it was not logged in with the correct email address.

Best Answer

‎05-12-2017 21:17

In response to USAF-Larry

‎05-12-2017 21:17

The app keeps me logged in, there is no question of logging in again...even calories it shows fine, but only number of steps moves to zero on kill & relaunch. As an Android user I have an habit of killing the app when not in use & relaunch...I think it's Fitbit app bug for Android...

Best Answer
0 Votes

‎05-15-2017 13:01

In response to Guru09

‎05-15-2017 13:01

Nexus 5X-LG is my mobile. Steps reverted to zero each time I open the app. I use my mobile as tracking device with the app. due to this I am losing challenges with friends who are using iOS but not seeing any issues 😞

Best Answer
0 Votes

‎05-20-2017 08:45 - edited ‎05-20-2017 08:45

In response to Guru09

‎05-20-2017 08:45 - edited ‎05-20-2017 08:45

Hi, @Guru09! Thanks for being part of the family! Hmmm...this should not be happening. Please make sure that you are actually syncing before you close or kill the App. Do you have the Bluetooth on while you do it and does the information reflects on your App after the process is done? 

 

If would appreciate very much if you provide me screenshots of this situation so I can have a better picture of what you are seeing. 

 

@USAF-Larry, thanks so much for your help. 

 

I'll be waiting for your updates. 🙂

Solange | Community Moderator, Fitbit
Best Answer

‎09-12-2017 06:38

‎09-12-2017 06:38

I have a similar problem, but I'm not force-quitting. It seems the app is zeroing my steps (but not calories) every time I swipe it away and it goes to the background. I have Android 8.0 Oreo on a Google Nexus 6P. I wonder if it has something to do with the new background limitations in Oreo. Anyway none of my steps are being saved or synced. Needless to say with zero steps I'm in last place in my challenge.

Best Answer
0 Votes