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‎08-13-2016 23:47

‎08-13-2016 23:47

Can I have some advice I have a new fit bit hr and I had issues with my app my active minutes don't always show up on my app on my phone always my steps I done 11495 yesterday and when I went too my phone it's only showing I've done 8589..!
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‎08-15-2016 07:02 - last edited on ‎03-04-2025 09:03 by Fitbit Moderator

‎08-15-2016 07:02 - last edited on ‎03-04-2025 09:03 by Fitbit Moderator

Hi there @Juliejones10.  Good to see you in the Community! 🙂

For what you mention, it seems like your tracker is not syncing whenever you check your information on your app.

Make sure that whenever you open up the Fitbit app on your phone, your tracker syncs. If it's having issues syncing, try to restart your tracker by pressing/holding the left and lower right buttons for 10-12 secons until your tracker reboots. Once this happens, open up the Fitbitg app once again and get your tracker to sync and all your information should match.

Hope this helps. Let me know if you need anything else!

Ferdin | Community Moderator, Fitbit

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