Stopped getting notifications

[Lozzie_84]

About a week ago I stopped getting notifications on my versa. I have turned off notifications and restarted my phone, deleted the app and reinstalled it but nothing has fixed it. Have had no problems with it at all prior to this. Help 😞 

[JayTindwani]

Facing the same issue, I have also tried all the things mentioned but no luck.

[ellebee5]

I am having the same issue.

[LostEchoes]

@Lozzie_84  is this still an issue with Fitbit app 3.7 ?
Make sure you have that version installed.

[JayTindwani]

Yes the issue is still there with version 3.7

[Lozzie_84]

Yes 😞 all up to date and still hasn't fixed it

[LostEchoes]

Which phone do you have ?

[Lozzie_84]

Samsung 

[Lozzie_84]

I ended up deleting and reinstalling the app then doing a factory reset on my watch...finally got it working!

[Egdod]

Same problem .

Still got notifications from 2017.

Decided to block all notifications as I don't need them anyway.

Think I'll also delete and reinstall app.

[Egdod]

Have now reinstalled app to no avail. 

Just keeping all notifications off until fitbit solve this issue.

[Lozzie_84]

Have you done a factory reset on the watch? That worked for me.

[Ndi]

If anyone checks in the future:

Remember that most if not all Fitbit watches have an on-watch "Notifications" setting that, for some reason, can be toggled in a mode where you shouldn't (like during a workout). For example, on an Ionic, holding the button down that is on the side of a glove (be it a boxing glove or a workout glove if workn on the right hand) will allow you to toggle notifications to off by one single touch of the screen or a drop of sweat or water.

Always check that "Notifications" are set to ON on the watch.

I suspect this is why "factory reset watch" fixes so many notification issues.

Charge 2/3 : Hold the button. The Notifications must be in BRIGHT WHITE. If it's in dim white, they are off.

Ionic: Hold the button. Wait 1 second. The text should say "Notification: on"

[JayTindwani]

Factory Reset device and reinstalling the app didn't worked for me. I am using OnePlus 6T phone.

[Pfin3]

Having the same problem  Have the Samsung galaxy s8  Both the phone and the app updated last week so not sure which may have caused the problem. 

[Pfin3]

... oh, have the charge 2  

[Rollie20033]

Try this suggestion;

First do a reset on your Fitbit. 

Make sure you have your username and password available. 

Then on your phone delete the Fitbit app,  next do a reinstall. 

Once you are back into the app

Tap your picture,  then go to devices and tap your device. And scroll down to " Notifications " 

Reactive the notifications you want and you will find your Fitbit working properly. 

[Rollie20033]

Now go back into the app and

Tap your picture. 

Then look for your device, tap that 

And scroll down to notifications 

Reactive the notifications you want 

And your device is now working properly. 

[Rollie20033]

Do a reset on your Fitbit device 

Then have your user name and password available. 

Then on your s8 delete the Fitbit app 

And do a reinstall,  now log back in the app and tap your picture,  then look for devices and tap that,  then scroll down to notifications and reactive the notifications you want. 

Now the device works properly. 

[JayTindwani]

I tried this steps, but didn't worked for me