help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Surge (Classic) pairing issues

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎02-16-2017 09:45

‎02-16-2017 09:45

I recently got a new Droid Turbo 2 to replace my stolen one.  I am trying to get my text & call notifications set up but when I go to settings, then Bluetooth Classic and switch to "pair" I get an error message that says "Couldn't pair with Surge (Classic) because of an incorrect PIN or passkey."  I have uninstalled & reinstalled the Fitbit app, I have turned off & turned on my tracker and restarted my phone and still get the same error message.  Any suggestions on what might be going on?  It worked fine with my other Droid Turbo 2, but is not pairing with this one.  What PIN or passkey is it referring to? Everything else with the tracker is working fine . . .just not receiving text & call notifications.

Best Answer
0 Votes
1 REPLY 1

‎02-17-2017 05:44

‎02-17-2017 05:44

Hey there @lawsontwin! I hope you enjoy your time in the Forums.

 

I suggest that we try to reset the Bluetooth connection between your Surge and your Droid Turbo 2. To do that please follow these steps:

  1. Access your Droid's Bluetooth settings.
  2. Look for your Fitbit Surge.
  3. Delete the Surge from the settings.
  4. Set up the notifications once again.

Please let me know how it goes! Smiley Very Happy

Lanuza | Community Moderator

Remember to vote for posts that helped you out! Tired of the same workout music? Try a Podcast! 🙂
Best Answer
0 Votes