help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Surge won't Bluetooth sync

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎05-14-2017 19:17 - edited ‎05-14-2017 19:19

‎05-14-2017 19:17 - edited ‎05-14-2017 19:19

My surge don't sync .. says tracker nt found..  and the Bluetooth doesn't pair..  using a note 5 ... issue just recently occurred about a week ago... no issue wit Bluetooth as it pairs wit other devices ... pls help

Best Answer
0 Votes
2 REPLIES 2

‎05-14-2017 19:45

‎05-14-2017 19:45

Mine has had the same problem for past 2 days. I was prompted to reset bluetooth, but that didn't help.

Best Answer
0 Votes

‎05-20-2017 10:00

In response to Jennelson

‎05-20-2017 10:00

Hey, @SunsetRunner. @Jennelson! Cat Very Happy Welcome to the Community my friends!

 

 

Please try to restart your tracker a few times in a row, reboot your phone, make sure that other Bluetooth devices are not nearby or Off and try to sync again. 

 

This should get  you back on track, let me know! :}

Solange | Community Moderator, Fitbit
Best Answer