02-12-2018
17:31
- last edited on
02-14-2018
04:28
by
RobertoME
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02-12-2018
17:31
- last edited on
02-14-2018
04:28
by
RobertoME
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Hi
I just got my Fitbit today NS set it all up including setting the swim lengths and minimum time etc .after just being for a swim the app is showing no record of a swim? Have I missed something out or is this a problem with the app/device.
Thanks
Moderator Edit: Updated Subject For Clarity.

02-14-2018 04:28
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02-14-2018 04:28
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Hello there @Beccasmallwooos, nice to have new faces in the Fitbit Community! I was reading your tracker skip your swim and did not recognized the exercise. By your description it seems you are all set so I'm wondering if the issue keep persisting on a daily basis or was limited to the first day of usage?
There are other factors that may caused your swim results not to be recognized or to be inaccurate:
- Stopping to rest midway across the pool
- Resting for longer than 60 seconds after completing a pool length
- Changing stroke type midway across the pool
- Swimming with a kickboard or not using your hands
- Swimming less than the minimum duration set to be auto-recognized
- The units for the pool length setting don't match the units you use for your Fitbit settings. For example if you measure length in feet and inches, and specify a pool length in meters For more information, see How do I update my Fitbit settings?
Let me know how it goes so far and if the issue persists. See you later!
"Great things are done by a series of small things brought together.” What's Cooking?

11-22-2018 08:21
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11-22-2018 08:21
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Hi I tried to do the swim setting last night and it didn't work :,( however..... I was at aqua aerobics. If I want to track my excercise during aqua aerobics do I just leave the device to auto recognise activity?
Thanks 🙂

