Sync Problem Solution - Samsung Galaxy S4

[ngg]

Hi

Since purchasing my Charge HR I haven't been able to sync it to my Samsung Galaxy S4 at all, like many people on here.

I seem to have solved the sync'ing issue between my phone and my Charge HR, it might work for other S4 owners?

I downloaded the app's 'BLE Checker' and 'Bluetooth LE Scanner' from Play Store to see if my phone was Bluetooth Low Energy enabled/capable.

I ran both apps. After running 'BLE Checker' it confirmed 'BLE Supported' so I closed the app.

I then used 'Bluetooth LE Scanner' to scan for the Charge HR - it found an 'unknown device', I tapped this and then selected 'connect', which it did.

Sync'ing then commenced without any problems.

I initially thought I'd have to run one or both apps to sync in future but the S4 and Charge HR are now sync'ing without either app running.

S4 is running 5.0.1.

Hope this helps others, if anyone else uses this procedure please post your results.

[ErickFitbit]

@nggThank you for sharing what worked for you. 

Interested in seeing if this helps any other users experiencing the same syncing problems with Galaxy S4?

[Julito]

I have a Samsung Galaxy S4, I have tried everything,   My phone app was not syncing with my tracker, could not find it, and would not work with resetting the fitbit one.  I did it all, resetting phone, deleting app, reinstalling app, nothing worked till now.  I installed BLE Checker app from the google play store, I then deleted it since it showed everything was ok.  I then downloaded Bluetooth LE scanner, it found my fitbit one in seconds!  Guess what, syncing is finally working with the app on my phone! HOORAY!  Been driving me crazy for almost a week! THANK YOU VERY MUCH!!!!!!!

[ngg]

Glad it worked for you ☺!

I've been playing round with it, Notifications is still not working unfortunately, not vital to me but it would be nice to have it.

Also worth noting - I ran Bluetooth LE Checker when I was on the bus yesterday and the scan turned up 2 Charge's as well as my Charge HR so try not to sync someone else's unit!!

[Peter2873]

Same issue since previous update last week. Never had a problem with my S4 until then. The update yesterday worked until I restarted my phone and now once again it cannot find details my tracker. Been through the whole uninstall  etc processes. Tried this Bluetooth LE and yes fit bit now sees my tracker, says it's updating and goes through the motions but it doesn't actually update anything. I just wish I could turn the clock back a fortnight. I have now disabled updates and hopefully if they finally put it back to where it was I can keep it that way and ignore any more hit and miss untested updates.

[ngg]

Have you run 'BLE Checker' app?

Also have you selected your Charge and selected 'connect' when it comes up on 'Bluetooth LE Scanner'? A couple of times it hasn't connected for me on the first attempt so had to keep trying.

Also my S4 is running 5.0.1, is yours?

[Peter2873]

Yes done all that and am on the same version of lolipop as yourself. Such a shame as it all worked perfect up until the update last week. I will give it another week for them to sort it out but for the time being its just a waste sitting in my pocket all day.

[Julito]

Yes, I am running 5.0.1 as well, fitbit one is still syncing with my S4, the fit app is the one that syncs your phone to the tracker is what I found out. I deleted the fit app, I would check to see if it located the tracker with no app and my phone would detect the device, it would not connect. I reinstalled the fit app, my battery was being drained rather quickly, it was constantly trying to connect all day with no luck. I did have temporary success when I took the battery out of my S4, only lasted an hour or two at the most, it has been 12 hours since I installed the bluetooth LE scanner app, still working.

[Peter2873]

Yes i have tried this, all of which seems to give me temporary access to my Fitbit. I will get a sync then have to go through the rigmarole of restarting etc just to get another sync. Let’s face it we shouldn’t need to do all this and its only because fitbit released a bad update last week which has stopped many phones not just the S4. Sorry but if they can’t support their own product then people should be discouraged from purchasing. I just find it so annoying that it has worked perfectly since my purchase, well until their developers decided to destroy everything with shoddy work.

[ErickFitbit]

@JulitoHappy to hear that you had success with the suggestion by @ngg. Have you confirmed that your stats are transferring over to the online Dashboard at Fitbit.com also? 

@Peter2873Have you updated to the latest Fitbit App for Android (2.8.2) which was recently released? If after trying the latest update you are still unable to sync, I suggest giving our Android Beta App a try. See ya around!

[Peter2873]

Yes i have tried the update and it allowed me one update before losing my tracker. I just wish I could go back to before the sleep update which has messed everything up. I have installed the Beta now and that finds the tracker, the sync symbol seems to spin for ever then stops. It updated my steps but removed my exercise. Haven’t got the patience for all these work arounds for something I paid good money for. I will just have to do without and wait and see if Fitbit get it working properly but certainly in the meantime I would certainly not recommend this product to anyone. I will be shopping around myself for a better product that is supported properly.

[FergIt421]

This worked! Thank you so much!!!

I have been going round with support via email and all I get are canned responses from different names. Completely worthless and disappointing.

My prior experience with Support for the One was so good, I'm sorry to see how it's gone downhill. I was ready to start the process of returning my HR and abandoning Fitbit all together but you saved them. I think they owe you a commission!!!!

[ngg]

Another success 😊!

I've played around with it a bit more.

It seems turning off/re-starting the Samsung Galaxy S4 loses the connection between the Fitbit app and the Charge HR.

Running 'Bluetooth LE Scanner' and scanning and connecting with the Charge HR seems to re-establish sync'ing.

Call Notifications is still not working; attempting to enable it causes the on screen switch to shuttle on and off with no result.

@Peter2873 - I bought my Charge HR only about 10 days ago so it hasn't been updated as far as I know - re-setting it shows 'V84' coming up on screen. What version is your Charge?

[ngg]

@Peter2873 - sorry forgot to add the Fitbit app I'm using is Version 2.8.

[ErickFitbit]

@Peter2873I totally understand your frustration. As you've attempted all the troubleshooting steps I have suggested, I recommend you reach out to our Customer Support Team who can take a look into your account details to provide alternative troubleshooting steps. 

@FergIt421Great to see you participating in the forums! 

I'm sorry to hear of your bad experience but I am totally happy to hear that @ngg's workaround was able to resolve the issue you experienced! Thank you @nggfor the help!

@nggSince you mentioned that call notifications are not working, I highly recommend giving our Android call notifications beta a try! To sign up, check out this post here and follow the directions to get onboard! 

Hope to continue hearing good results! 

[Julzieq]

Thank you thank you thank you! Finally a fix that worked. Thank you so much for posting!

Moderator edit: format

[ErickFitbit]

@JulzieqWelcome to the Community forums! Excited to see you participating and finding solutions! 

[ngg]

Yay for Julzieq ☺!

I had thought when I turned off/re-started my Galaxy S4 I'd have to run the Bluetooth LE Scanner to re-pair the Fitbit and the phone; however it has at least once re-paired with the Fitbit after turning off/re-starting without having to run Bluetooth LE Scanner. Also, today I had to run the app to re-pair despite not turning off the phone.

@ErickFitbit - thank you for the advice, notifications is not vital to me but would be nice to have ☺.

[ErickFitbit]

@nggKeep us posted if you do try the Android Beta App and what results you get!

[michellebit]

This worked for me! I have a Samsung Galaxy S4 and I tried to figure it out for 2 hours before finding this post! I'm so happy that my fitbit is now syncing with my cell phone.

Thank you so much for posting!!! 🙂