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Sync Problem Solution - Samsung Galaxy S4

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‎07-29-2015 19:37

‎07-29-2015 19:37

Hi

Since purchasing my Charge HR I haven't been able to sync it to my Samsung Galaxy S4 at all, like many people on here.

I seem to have solved the sync'ing issue between my phone and my Charge HR, it might work for other S4 owners?

I downloaded the app's 'BLE Checker' and 'Bluetooth LE Scanner' from Play Store to see if my phone was Bluetooth Low Energy enabled/capable.

I ran both apps. After running 'BLE Checker' it confirmed 'BLE Supported' so I closed the app.

I then used 'Bluetooth LE Scanner' to scan for the Charge HR - it found an 'unknown device', I tapped this and then selected 'connect', which it did.

Sync'ing then commenced without any problems.

I initially thought I'd have to run one or both apps to sync in future but the S4 and Charge HR are now sync'ing without either app running.

S4 is running 5.0.1.

Hope this helps others, if anyone else uses this procedure please post your results.

Best Answer
104 REPLIES 104

‎01-27-2019 09:11

In response to LChalifoux

‎01-27-2019 09:11

Could you share what the resolve wd to getting your s4 to sync with your fitbit please. 

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0 Votes

‎01-27-2019 15:43

In response to Lac6622

‎01-27-2019 15:43

Hi Lac6622, If you go to the very first thread on page 1 written by 'ngg', this is what got mine working. Hope it works for you.

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0 Votes

‎02-21-2019 16:17

In response to ngg

‎02-21-2019 16:17

Just found this great information! I've spent HOURS AND HOURS with tech support. They even replaced my fitbit, which also had a lot of trouble syncing.

They eventually said the problem was with my Charge 2 and offered me a 25% discount on a new model. I tried the app on my husband's newer Motorola and my Charge 2 synced just fine. Then I came across this gold nugget, downloaded the ble scanner and Bingo!, it worked!

Unbelievable that Fitbit tech support didn't suggest this. I wasted huge amounts of tech support's and my time on this problem through the years.

THANK YOU SO MUCH! 

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0 Votes

‎07-11-2019 10:35

In response to Peter2873

‎07-11-2019 10:35

Apparently my Fitbit 4.46 is running with 6.46 on my A4 dsmsung android

 

I lost the FB for a while so uninstalled the app.

Then I found it 11 months later and now cannot download again.

I cannot afford another FitBit.

Have BL Checker and Scanner on phone, everything is good there.

whats up??

 

Best Answer
0 Votes

‎07-11-2019 10:37

In response to Peter2873

‎07-11-2019 10:37

Apparently my Fitbit 4.46 is running with 6.46 on my Samsung Galaxy A5

 

I lost the FB for a while so uninstalled the app that I had downloaded last year.

Then I found it 11 months later and now cannot download again.

I cannot afford another FitBit.

Have BL Checker and Scanner on phone, everything is good there.

whats up??

 

Best Answer
0 Votes