help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Sync issue

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎04-05-2016 22:23

‎04-05-2016 22:23

Samsung galaxy s7 edge and a flex. Everthing working great until 8:21 this morning, went through the help, tried resetting flex and Bluetooth on phone. Bluetooth sees flex during scan, but then says it can't connect.
Best Answer
0 Votes
1 REPLY 1

‎04-06-2016 05:41

‎04-06-2016 05:41

Welcome to our Community my friend! Man WinkPlease know that the Samsung Galaxy S7 Edge is still not a compatible device for syncing with Fitbit trackers yet so this is why you're seeing that the tracker sync sometimes and other times don't since it is still being tested, however, I'd like you to make sure our delevopers are working hard to make this mobile device compatible pretty soon. To stay updated on this please go here.

 

Have a nice day! Cat Wink

Meylin | Community Moderator

"The only way to do great work is to love what you do." What's Cooking?

Best Answer
0 Votes