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Sync issues with Huawei P20 pro

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‎08-20-2018 10:06

‎08-20-2018 10:06

My android Huawei P20 pro phone won't sync. Any suggestions?

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3 REPLIES 3

‎08-21-2018 04:54

‎08-21-2018 04:54

Hi @Fitdog11. Sorry to say your phone is not on the list of supported devices. You can try contacting Support in case they have any tips.

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‎08-21-2018 05:46

In response to SunsetRunner

‎08-21-2018 05:46

I'll try that, thank you. 🙂
Best Answer

‎10-30-2018 02:30

‎10-30-2018 02:30

I've had a long conversation with Fitbit support. They maintain that it's a phone fault, not an App or fault with the Fitbit (I have a Charge HR). They say that its a problem with bluetooth on the phone.

 

I've tried everything including reset of the Fitbit, uninstall and install app, turning bluetooth on and off - NADA. Strange thing though, when I first set it up, there was no issue at all, it's only in the last few days.

 

I'm returning my Fitbit as it's within 45 days, as I can't be bothered with the total hassle of this.

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