help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Sync issues

ANSWERED
Replies are disabled for this topic. Start a new one or visit our Help Center.

‎03-17-2016 10:52

‎03-17-2016 10:52

Since this last updated my Fitbit is not syncing as often as it was in the past. Even when I try to "force" sync it won't.
Best Answer
0 Votes
1 BEST ANSWER

Accepted Solutions

‎03-18-2016 07:43

‎03-18-2016 07:43

Welcome to the Fitbit Forums @NewMe2016! Have you checked out these syncing troubleshoots. Make sure that there isn't another bluetooth device that may be creating interference during the process. Setting  up your tracker as a new device may also help you to bring it back to sync as usual. Also, make sure that your tracker is running the latest software version since your mobile device has the latest version of the Fitbit app for iOs or Android device.

 

Hope this helps. Let me know the outcome.

View best answer in original post

Best Answer
0 Votes
4 REPLIES 4

‎03-18-2016 07:43

‎03-18-2016 07:43

Welcome to the Fitbit Forums @NewMe2016! Have you checked out these syncing troubleshoots. Make sure that there isn't another bluetooth device that may be creating interference during the process. Setting  up your tracker as a new device may also help you to bring it back to sync as usual. Also, make sure that your tracker is running the latest software version since your mobile device has the latest version of the Fitbit app for iOs or Android device.

 

Hope this helps. Let me know the outcome.

Best Answer
0 Votes

‎03-22-2016 14:32

‎03-22-2016 14:32

It's alive!!! Thanks
Best Answer

‎03-23-2016 04:49

In response to NewMe2016

‎03-23-2016 04:49

I'm so glad to hear about that @NewMe2016! I encourage you to keep participating in the Fitbit Forums.

 

Catch you later.

Best Answer
0 Votes

‎07-05-2017 17:52

In response to SunsetRunner

‎07-05-2017 17:52

Make sure location permissions are selected with the latest Android update. 

Best Answer
0 Votes