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Sync issues

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‎03-17-2016 10:52

‎03-17-2016 10:52

Since this last updated my Fitbit is not syncing as often as it was in the past. Even when I try to "force" sync it won't.
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‎03-18-2016 07:43

‎03-18-2016 07:43

Welcome to the Fitbit Forums @NewMe2016! Have you checked out these syncing troubleshoots. Make sure that there isn't another bluetooth device that may be creating interference during the process. Setting  up your tracker as a new device may also help you to bring it back to sync as usual. Also, make sure that your tracker is running the latest software version since your mobile device has the latest version of the Fitbit app for iOs or Android device.

 

Hope this helps. Let me know the outcome.

View best answer in original post

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4 REPLIES 4

‎03-18-2016 07:43

‎03-18-2016 07:43

Welcome to the Fitbit Forums @NewMe2016! Have you checked out these syncing troubleshoots. Make sure that there isn't another bluetooth device that may be creating interference during the process. Setting  up your tracker as a new device may also help you to bring it back to sync as usual. Also, make sure that your tracker is running the latest software version since your mobile device has the latest version of the Fitbit app for iOs or Android device.

 

Hope this helps. Let me know the outcome.

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‎03-22-2016 14:32

‎03-22-2016 14:32

It's alive!!! Thanks
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‎03-23-2016 04:49

In response to NewMe2016

‎03-23-2016 04:49

I'm so glad to hear about that @NewMe2016! I encourage you to keep participating in the Fitbit Forums.

 

Catch you later.

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‎07-05-2017 17:52

In response to SunsetRunner

‎07-05-2017 17:52

Make sure location permissions are selected with the latest Android update. 

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