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Synchronized

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‎07-07-2016 09:00 - last edited on ‎07-07-2016 09:38 by Moderator Alum

‎07-07-2016 09:00 - last edited on ‎07-07-2016 09:38 by Moderator Alum

I am having problems my Blaze not syncing. Please help 

 

Moderator Edit: Removed Personal Information

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‎07-07-2016 09:34

‎07-07-2016 09:34

Welcome to the forums @Missyclark

 

What's going on? If you're using Android 6, your location must be turned on.

 

Read this about Android and syncing - click

 

Since this is a public forum, it's best not to post your personal contact information. If you need support, you can call them but they don't call you.

 

Let us know so we may better help you.

Stepping in the U.S.A. since September 2013. Android 14

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‎08-18-2016 10:14

‎08-18-2016 10:14

Welcome to the Community @Missyclark! 

Let me help you with this, try following the troubleshooting steps below in order to get it back syncing: 

 

  1. Turn off Bluetooth, turn it back on, and then open the Fitbit app.
  2. Force quit the Fitbit app and open it again.
  3. Reboot your mobile device and then open the Fitbit app again.
  4. Restart your tracker, make sure to follow the instructions that @SunsetRunner shared. 
  5. Try syncing with a computer instead. If you use the notifications feature, first see Why is my tracker only syncing with one mobile device?
  6. If you're still unable to sync, I agree with @SunsetRunner contact Customer Support so they can investigate the issue and get you back on track.

Keep me posted! 

 

 

Magin | Community Moderator, Fitbit

If you find something helpful, give it a vote and don't forget to mark it as an Accepted Solution!

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