Syncing Alta with Galaxy Core Prime

[Eightballdebbie]

My Galaxy Core Prime isn't on the list of compatible devices dropdown list. How can I manually sync my Alta to it or if I even can?

Moderator edit: updated subject for clarity

[AlvaroFitbit]

@Eightballdebbie Welcome! Thanks for being part of our Community! Sorry to hear that you can't sync your Alta with your phone. Your phone doesn't show as compatible but that doesn’t mean it won’t work it just means that it hasn’t been tested by our team. You can try going to your phone's bluetooth settings and remove all devices listed there. Restart your phone and restart your device. After this try syncing them. Also, if you are using an Android device, check that your app has the necessary permissions (settings > apps > Fitbit > permissions) and make sure bluetooth and location services (GPS) are on.

Let me know how it goes!

[Eightballdebbie]

Hi, Thank you for trying to help. I did everything you said. My phone is
saying that it's paired with the Alta but not connected. I synced on the
app & it says it's synced but not with my phone. Any other ideas?