Syncing Issue

[matildasmummy]

Sync has been very hit and miss for just under a week now. Last time I was able to get it to sync was Friday, 3 days ago. Tried re-installing app, turning off Bluetooth etc and no luck.  All was fine until recently, coincidentally around the time of the latest update.

[SteveH]

Are you running android Oreo (8.0)? If so, you may be affected by a known bug with the latest update. Keep an eye on the following thread which has updates from fitbit:

https://community.fitbit.com/t5/Android-App/Syncing-issues-since-2-64-Android-app-update/td-p/245489...

[matildasmummy]

Thanks for response but no I'm running Android 6.0 not Oreo 8. 😢

[matildasmummy · Accepted solution]

Been onto Fitbit customer service who are arranging a replacement. Can't fault them.